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April 2025 by Mary Grigsby
Only 1 person working very long line
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December 2024 by John Deskiewicz
Spectrum as a company overall is terrible. We had one of the laziest installers ever employed. he was over 3hours late, poor attitude and lacking the proper tools to do his job and would not communicate with us.
Lied about the availability of places to install the cable feeds .a short upkeep person named alex. Looking to leave
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December 2024 by Christopher Facklam
Spectrum sucks!!!!!!!!!
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December 2024 by P M
I am writing to express my frustration with the terrible treatment I received at the Spectrum location in Orchard Park, New York. After being told by Spectrum’s customer service that there was no store in Hamburg, and finding none listed on Google, I went to Orchard Park.
From the moment I walked in, the representative was rude and curt. She immediately told me she was busy activating phones, the only one working, and that I should leave and find another location. I explained I had gotten a ride and was willing to wait, but she repeated multiple times, with a dismissive tone, that it would be a long wait. At no point did she greet me, apologize for the delay, or speak one kind or courteous word to me.
When my father arrived, she told him we shouldn’t wait and insisted we go to another location. When I said there wasn’t one in Hamburg, she rudely contradicted me, claiming there was a store near Michael’s and responding with an attitude when I explained Spectrum had told me otherwise.
This experience was incredibly disappointing. The representative was unprofessional, dismissive, and completely lacking in basic customer service. I have filed a complaint with corporate and will be exploring other providers like Verizon. Customers should never be treated with such disrespect.
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July 2024 by Knitsalot
I called Spectrum about an issue, & Alyisha & Will were super nice! Very helpful & professional! While this does not involve this store, this is the only way for me to leave a Spectrum review. Many thanks!
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April 2024 by Frank Nagy
Very knowledgeable and a joy to come into the business to solve existing problems.
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February 2024 by David Salazar
Girls were super nice, I originally went in for a device swap, and after the swap she noticed that she could save me some $$$ Thank you very much! ?
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November 2023 by Alex Kaczmarek
If I can give this company zero stars I would. The spectrum app is always down therefore I can never use it. They are always losing channels due to contracts expiring. Over priced but only one available at my apartment.
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September 2023 by Shirley A Snaza
So far, so good for our household when we use this location. Thank you
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March 2023 by Jay S.
There was only one employee working at the time. I waited in line for 10-15 mins just to drop off equipment. When the employee finally acknowledged me and asked if I'm just dropping off? I said "yes". She said "I'm just gonna have you take that to UPS". Since I don't have return labels, I said "I'll just throw it out". She then got snippy with me and said "you'll get charged". I said "whatever". Still snippy, she said "it'll go to collections". That's when I walked out. What a joke of a company.
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January 2023 by Angela Brauer
Understaffed, like every other business nowadays. But the staff was friendly and helpful.There was a new computer system that seemed not to be user friendly.
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January 2023 by Rebecca Rappl
Found out this store is closed on Saturday after being told on the phone by spectrum to go there to exchange faulty equipment!
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December 2022 by Hendrik Zeilinga
My problem wasn't resolved and ended up taking care of it directly with Samsung.
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October 2022 by Debbie Williams
They were very helpful and fast about returning my equipment.
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September 2022 by Chris Sikora
Terrrible 1 girl and 2 other empty seats , 8 people in line here over an hour .
