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November 2023 by PJ Gabbey
Don't bother coming here if you are in a hurry and supposed to make a quick drop off. First off they don't tell you where exactly you need to go when you make the appt so you spend 10 minutes trying to find someone to help. Secondly they act like they don't want to help you when you try to find someone to ask WHERE YOU SHOULD GO. Thirdly they keep passing you off to someone else when you finally find someone to ask for help! Nobody is on the same page. And finally, WORST OF ALL, they say you're NOT IN THE SYSTEM when you finally find someone in the correct department. Are you kidding me? Even after YOU SHOW THEM YOUR TEXT CONFIRMING THE APPOINTMENT. Where did your data go then? How is it possible to NOT be in the system? What a joke. Who has time for this unorganized place? Awful! Especially when you need to have your spouse take time off of work to follow you there to take you back after you drop off your vehicle. Wasted everyone's time. Such disorganization. Do better Towne Hyundai.
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November 2023 by Richard Losey
Courteous, friendly, thorough yet quick, when purchasing our lease. Happy to deal with Jeannie G. and Sean, as well as James Megan & Tim in the service department, who made certain our Tuscan was in prime running order, while we were purchasing it.Towne Auto on SW Blvd, O.P., is the only car dealership our family, I'm talking generations, have ever dealt with. And, the new showroom is so nice, clean, and fun ... check it out!
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November 2023 by David Szulist
From the beginning meeting Andrew. Too the texts we exchanged how he answered my questions concerning lease vs buying. Andrew took time to explain all features of my Santa Cruz on my delivery.
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October 2023 by david sievert
this was 10⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐!I had a recall done here and with Bob(& the team) at the service desk(and the garage)it was an excellent experience. at first i wasnt going to be able to get it done because of a technical glitch but on my way home bob called and gave me great news that the manager pulled some strings and said im welcome to come back and theyll hook me up. it was an important one for some rust proofing and i was super happy so i booked back and dropped off my ride. i knew ahead of time it took some hours so they shuttled me home(shuttle guy was really nice & knew right where i lived. that afternoon sure enough bob called with great news it was all set and they had the shuttle coming on its wat to bring me back. this time a different guy and he was even cooler than the first guy! super nice and really easy to chit chat with.both were safe cautious drivers and very accomidating. i just cant say enoughgood things and just want to remind people to give them the time they need to do your work because it takes time so they can do a great job like mine. im really happy over the top because it all worked out so well. for bob but for the whole service team you guys are superstars & excellent in my book. thanks again✌️♥️?
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September 2023 by Charles Alessi
I cannot believe how good the service was when I went to Towne Hyundai. Rocket was great. Kept me informed of my work being performed and gave me a very detailed checklist afterwards. I will always use Towne Hyundai for my car.
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August 2023 by Mary Messina
Very good customer service. Response time was very fast and our salesman Joe kept me up to date on everything. I truly appreciate this as the customer service in my home town area was not so great. Thankful that Towne hyndai was available to help me out.
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August 2023 by Ken Kane
Worked with Andy in sales, great experience! Andy was not pushy at all. He got to know you to meet your needs. He was very calm & knowledgeable, especially when I was the one being pushy. All expectations were accomodated, communication was great and answered all questions in a timely fashion. Jeannie in finance found the best pricing and explained all details. Very pleasant!What a great team! Wonderful experience! I will definitely be referring my family & friends over to Towne!Thank you! I love my new vehicle ?Ken
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August 2023 by geo zel
Jim the service agent was polite professional and efficient. They took my repair in without an appointment on a Saturday and stayed until it was finished . Amazing customer service. He even checked and fixed a recall for me. Very honest and trustworthy.
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August 2023 by Gail Pallas
Drew was amazingly patient with my chaotic changes and was so very helpful every step of the way! Thank you again Drew! I hope to see you again in 3 years if not before!
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August 2023 by george zelechowski
Jim the service agent was polite professional and efficient. They took my repair in without an appointment on a Saturday and stayed until it was finished . Amazing customer service. He even checked and fixed a recall for me. Very honest and trustworthy.
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July 2023 by Sue Farry
Thanks Towne Hyundai for the complimentary maintenance that cost me $80. Oh it expired 2 weeks ago? Why didn't you tell me when I made my appointment that took 6 weeks to get??? And thanks for the new $60 wipers that replaced the perfectly fine ones that were on my car. Hmmm? Looks like you lost a customer, I won't be back unless it's a warranty issue. Very disappointed in Towne. The people were very nice though, smiling as they stole $150 from me. ?
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June 2023 by Gregory Paris
I had a wonderful experience purchasing a new Hyundai vehicle at Towne Hyundai in Orchard Park. It was a very relaxing experience, everyone was friendly and helpful and I never felt pressured. My salesperson Andy spent hours with me helping me evaluate and test drive several cars. The purchasing/financing experience was easy and well organized. Drove away a very happy owner of a new EV.
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May 2023 by Kathryn White
My husband and I stopped here as a last stop while car shopping. The process had been tedious. It was around 6:15pm on a Monday. Unbeknownst to us their hours have recently changed to closing at 7pm instead of 8pm.Instead of turning us away we were immediately greeted by Kevin. He listened to what we were looking for and was able to provide us options. Not once did we feel rushed and he took the time to detail our information. He was knowledgeable and answered questions previous salesmen at other dealerships could not.Tuesday, we went to pick up the car and met Tyler the finance manager. He wound up getting us a better interest rate than we were expecting which was a nice plus. Additionally he was very thorough when going over any extended warranty options and did not push us to do more than we wanted. It was nice to be able to customize to our needs.Kevin made the trade in and purchase of our new car easy and seamless.
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May 2023 by kendall dougherty
That had my car for 4 weeks and they never called me to give me updates on my vehicle they told me it was just 2 simple fix turns out I need a whole new engine I do not recommend this place to anyone
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April 2023 by john fassbaugh
Good expeditious sales experience - minimum time in the facility and little to no push. I did leave however w/o an insurance card, which I did not notice till I got home. Not sure if I should have had it or not, I simply printed one out when I got home. No harm, no foul.
