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November 2023 by The buzz with Mama Bee
Just purchased our first Subaru and can’t say enough good about our experience. Robert was very helpful and patient while I tried out multiple models. We left feeling like our concerns were heard and we definitely felt good about the value of our trade in. I didn’t feel like they tried to rush us in our decision to purchase and we’re friendly and accommodating. We chose a dealer to hopefully build a relationship with as we plan on more Subaru vehicles in our future.
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November 2023 by Ashley LoTempio
The experience I had with West Herr was nothing short of amazing. It was quick and they go me into a car ASAP. I was able to find what I wanted and needed and didn't have anyone talking me into other options. They helped me through the process and then showed me how everything worked on the car. I couldn't be happier! Thank you all and Thomas at West Herr Subaru!
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November 2023 by Michael Matesic
we recently purchased a Forester, and were blessed with a terrific salesperson in Marshall Brady. He answered all our questions and got us a good deal on our new car. We can't say enough about how great our experience was! Thank you so much.
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October 2023 by John S
I brought my WRX in for recall work in July of 2023. What was expected to be a one day job ended up taking two months due to the recalled part not being available. Upon receiving my vehicle back in September 2023 I found that my dashboard was not reassembled correctly and the clock fell back into the dashboard when I went to set the time. I returned the car to West Herr Subaru to have that issue repaired. Unfortunately, after picking the car back up again after that repair I found that my radio had no reception. I brought the car back again. Apparently the antenna was disconnected from the head unit during the clock repair.As of now I haven't found any further issues with the car. It was very disappointing to pick my car up after West Herr had it for two months, only to have to bring it back twice to correct issues they caused. I asked if I could get a front end alignment done as a courtesy, to make up for my frustration and vehicle down time, but this was denied.
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October 2023 by Jeremiah Cheung
An outstanding buying experience at West Herr Subaru. Bradley and the team exemplified professionalism and patience throughout the entire process. We efficiently completed all procedures within just 2 hours, making my first-ever car purchase smooth and memorable. Truly delighted with my choice to shop with them!
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October 2023 by Tim Heimbueger
Tyler and Tom were amazing! Literally made the buying a new car process: easy, seamless and 0 pressure! Would recommend anyone their way.
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October 2023 by D O
The two times I have come in for a scheduled appointment, it seems like the staff are surprised and have no record of the appointment. My dealings have primarily been with the body shop across the street, so I'm assuming the communication issue is coming from the body shop employee when she sends me over to the dealership building.The loaner vehicle they gave me while they were working on my vehicle was ready quickly, and was clean.I was also pleasantly surprised by how great whomever worked on my hood did. I am very particular about my paint, and they did a phenomenal job. I would definitely recommend choosing this location for paint and/or collision needs.
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September 2023 by Rachael Pikuzinski
Brad was absolute professionalism personified. I felt so incredibly comfortable and confident with our purchase and all of the steps along the way of our car purchasing. Brad had the ability to give us enough information with out overwhelming us and took his time explaining how to use the car. Thank you Brad and team for your work in making us feel comfortable. We love our new Outback!
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September 2023 by b r
Gerry C is the best service advisor I’ve had the pleasure of working with. I went in for a scheduled NY state inspection and unfortunately the site was down, so I wasted 2 hours but Gerry really tried to make it happen running back and forth keeping me updated. He even called me to tell me not to come in early the next morning because site was still down, which I greatly appreciated. He then worked with me to get me in without the extra wait and gave me a coupon for a free oil change.Gerry really seemed to care about the customer and my time.Great job Gerry, he’s a super example of customer service and hope WestHerr gives him a raise, for its people like Gerry that will earn them repeat business.
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September 2023 by sickemx
We have worked with Thomas previously this year to get a 2024 Subaru Crosstrek and he was amazing and made the entire process as painless as possible. I decided I wanted to trade in my 2023 Chevy Blazer RS and came back to work with tom and the West Herr Subaru team. They again went above and beyond to get me a great deal and get me the 2023 Subaru WRX Limited I wanted. I highly recommend stopping in here if you are in the market for a new car. Overall my experience was amazing and as simple as can be.
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August 2023 by Megan Reukauf
Everyone at West Herr Subaru was amazing! They were all very professional, helpful, and patient. I ended up with my dream car because of the team here. Thanks so much for everything! A special shout-out to Sam, Mike, Matt, Justin & Steve. I appreciate you guys and all of your help. West Herr Subaru is the best!
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August 2023 by Sherry Nowak
From point of sale to closing and picking up my vehicle, Lindsay Wiepert was very knowledgeable with 15 years in the car business and very patient and professional. She sat in the vehicle with me and went over some of the key features; she told me to stop by anytime if I had any questions about my car, she would be happy to walk me through it. At no time did I feel like I was being rushed out after purchasing my new vehicle.
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August 2023 by michael saraceno
My wife and I just purchased a new vehicle from West Herr Subaru and our experience was awesome! Our salesperson Tom was terrific! He answered all of our questions and made the process quick and easy! We have been West Herr customers for many years, but never with Subaru. Our experience there was exactly what we've come to expect when buying from the West Herr Group! Outstanding!
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August 2023 by Jessica R.
They called me within 3 minutes of putting in an online inquiry which is what I was hoping for. They were able to get me in for a test drive a half hour later. 2 hours later I walked out with a signed lease. Loved working with Lindsay. She was friendly, chatty, and gave me lots of options for different payments. Glad to be back working with West Herr.
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July 2023 by Ben C (ben017)
After searching around for a couple weeks, I ended up here, and my car buying experience was quick and easy with Kelly. The process from test drive to purchase took only a couple hours. I've had previous car buying experiences that were dreadful, but the staff at this location are friendly and efficient! Thank you !!