-
November 2023 by Lynn Karas
The service was wonderful and everyone was very friendly. Steve came out and explained everything. Allie also fixed my clock and they were both wonderful. Ty so much for a very nice car appointment.
-
November 2023 by Nayda Maysonet
The experience was excellent take car home the same day, very nice person. He explain everything about the car and offer pair my phone with the car. Excellent experience, all the staff very friendly with me and my husband
-
November 2023 by Leaf Upon
I loved my experience. Emily Manges went above and beyond to get me the Toyota and deal I wanted. The financial guy was Fantastic. I bought a new car there in 2005 and I can only say they were great back then and only have gotten better. I strongly recommend this dealership because they are down to earth and truly want you to be happy with your purchase. Which I am.
-
October 2023 by Nicole Nowak
Jon did a great job making the process as easy as possible! The process was quick, and efficient! He kept us in the loop on everything! I was able to choose my vehicle, and take it home all within three days!
-
September 2023 by Mike Reigle
Highly recommend West Herr! Great dealership and very smooth process from start to finish! This was my third purchase. Joel Schmitz and Sam Lambert are very knowledgeable and they go out of their way make the little details right. Thanks guys!
-
September 2023 by laurie riggan
Had a great experience working with Fred Franklin. He is a nice guy and I was happy to buy my new 4Runner Limited from him!!! Thank you Fred! ☺️
-
August 2023 by Melissa Fischer
Awesome customer service, friendly and very helpful. Made the purchase process a lot calmer. Went out of his way to make sure we were happy with our purchase. Definitely will do business with him again.
-
July 2023 by Christopher S.
Service department refuses to acknowledge the the problem w my vehicle. last time i took it in for the 3rd time now, what i was told they did and what the camera showed me are two diffrent stories. the camera doesnt lie but their service department does. its an aftermarket camera they didnt know it was there. you can hear the tech say if he works on it then theyre "married to it" translation theres no money to be made from warrenty work. dont for a moment believe they care about you or your vehicle as always its about the money. i wouldnt trust them to refill the washer fluid at this point. i hope your experience will be better than mine
-
July 2023 by Paola Rodriguez
Great place! Staff was very welcoming. My sales person was Emily Manges and she deserves a price. She goes above and beyond. She was available any time I messaged her and she always had the answer to all my questions. I wanted a new car and she did everything to make that happen. I’m very thankful. And now I’m part of the Toyota family.
-
July 2023 by Marty Marsh
Fred Franklin found the exact car I wanted at a different dealership and had it brought there. He was very helpful in expediting the sale since I am an out-of-state shopper, coming in on his day off to put together the paperwork and have it ready for me. I can’t say enough nice things about my experience there!
-
June 2023 by Objective Reviews
I spent approximately two weeks working with Renee at West Herr Toyota in Orchard Park. I can't even begin to express what an incredible experience we had.I could go on and on raving about her dedication, determination, warmth, approachability, service... and her overall incredible personality. She was highly competent, and uncommonly committed -- to helping us find the perfect car -- never pushy, always available, and never arrogant.One day, after closing hours, in the rain, Renee walked all the way to the corner of the lot where we were still looking at cars, and spent quality time with us. It got to the point that I felt AWFUL purchasing from anybody else. I would refer any friend or family member to Renee in a heartbeat, with total trust that she will treat them like Royalty.I wouldn't just say this was one of the best SALES experiences I've ever had (whether auto sales or any other sales) -- this was one of the best customer experiences I've ever had. A 'fine-dining' 5 Star experience. Thank you Renee, and thank you West Herr.
-
June 2023 by Jim Preish
Mike did a superb job with us. Very professional and kind. He quickly answered all of our questions. We were very pleased with Mike. This is the second car we have purchased from this dealer. We are out of state buyers and Mike even picked us up from the airport!Went great. Thanks to you all!
-
June 2023 by Kraig Gilbert
Mike and the staff at Toyota was incredible to work with! They assisted me along the way with my first new car purchase! Somehow made things happen and was able to get me a 2023 GR86! It is beautiful. Thank you so much!
-
May 2023 by Michael Lynn
I'm very pleased with my experience at West Herr of Orchard Park. I bought a '23 Toyota Tundra 1794 from them and it's a fantastic truck. Jim was my salesperson and he was very helpful and courteous. He knew all the features and specifications of the truck and explained them to me clearly. He also negotiated a fair price and was very professional and made the whole process easy and enjoyable. I also want to mention Mike from the finance department. He was very efficient and friendly. He got me approved for a loan in no time and explained all the terms and conditions to me. He also offered me some great options for warranty and insurance. He was very thorough and made sure I understood everything. I'm very happy with my purchase and the service I received at West Herr of Orchard Park. I would highly recommend them to anyone looking for a new or used car. They are the best in town!
-
May 2023 by Deb Coatsworth
Patrick Barber is a fantastic human being! He helped me get this vehicle and was very patient with me as to when I could pick it up. Patrick explained everything and answered all my questions. My husband has been in a medical crises for many months. Patrick answered my son's questions because my son was helping me with getting this vehicle. I am grateful to Patrick and excited to drive this vehicle for many years to come.
