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November 2023 by Bruce Friedman
Battery check
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August 2023 by Frank Rossi
Great place and very helpful
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July 2023 by Silvana Felippelli
Horrible service this morning. Went pick up 2 boxes of latex gloves. (Been getting them for 2 years now) always paid about $27.00 per box. They wanted to charge me $100 a box!! The young man was very nice n apologetic. He called the manager he paid no mind… totally walked away!! Then we wonder why people buy on Amazon??? I found them for $17.00. You need a better manager who actually cares!! I try to keep business local. Try to buy everything in Ossining!! Keep our stores open. But I’m never going back.
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July 2023 by David D.
Advance Auto Ossining NY 10562 is the model of what a modern excellent auto parts store should be. John, Rich, and Wilbur are always helpful and friendly- they offer sound advice if needed and are just good people. You will be hard-pressed to find a brick-and-mortar auto parts store as good as this one with experienced professionals ready to help 100% of the time.
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September 2022 by Bruce Wilson
A convenient drop off spot for UPS. Especially since the UPS store in Briarcliff has a tendency to not abide by their listed hours and don't update their Google Business listing to reflect their true hours. This has happened at least three times to us. Advance could use more prominent UPS signage though.
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April 2022 by Marguerita Johnson
They are very customer friendly and polite. Jerry went above and beyond to get me the car clips I needed. I have been driving from store to store trying to get these clips and was having a hard time because the computer said that had them but when I got to the store, they didn't have them. Jerry in Advance Auto ordered the clips and assured me that I would have them the next day, thank you Jerry!!Auto Zone workers one the other hand just pointed and said "they are over there if we have any" no customer service skills at all. AGAIN, THANK YOU JERRY FOR GOING ABOVE AND BEYOND!!
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November 2021 by Maria Mendez
I called to see if I could buy my car battery there and have it installed. The person I spoke with on the phone was extremely unhelpful, he would not offer to install my battery even though it says right on their website they do it in most advanced auto locations. Also the key fob battery needed to be replaced as well and the guy also told me he couldn't help me with that either even though the previous employee who worked there did it for me. Anyway long story short this employee who worked there but did not get his name was extremely unhelpful and basically said I needed to do everything myself. I went to AUTO ZONE right across the street in the Arcadian shopping center and not only did they change my battery and installed it for me, but they also right then and there changed the battery of my key fob as well. Advanced auto zone is the most unhelpful car store I ever went to. Will not be going back. I spend a lot of money on my car but won't be doing it there.
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October 2021 by Denise Marquez
Courteous and helpful staff
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March 2021 by Norma Sandoval
Always good
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December 2020 by Chris K.
they called the police when they could not figure out how to process a return in their system. I was returning an unopened part I had bought a few day earlier. I had all the paperwork but the counter person could not figure out how to put it in the advanced auto parts computer. so he said i could not get a refund. I demanded a refund and THEY CALLED THE POLICE ON ME. SHAME ON YOU ADVANCED. BLM I HAVE NEVER BEEN MORE OFFENDED. AND LEFT BEFORE THERE COULD BE ANOTHER POLICE SHOOTING.
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December 2020 by Ian Slakas
Rude service and bad parts. Bought a defective battery very recently and they wouldn’t give me my money back or exchange. Claimed a mechanic I trust was lying. Never going here again.
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November 2020 by SPYDER
I'm not a novice when it comes to cars, but Rich and the guys are extremely knowledgeable. Thanks again.
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August 2020 by V. Propertyfixer
Great store, look for coupon codes to make for even greater value!
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June 2020 by A J
Best auto parts store in the area. I go there all the time. Richie is expertly knowledgeable and makes sure you have everything you need to complete the repair
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September 2019 by Jherlyn Lopez
Great place for purchasing your car parts. Staff were very helpful as well as friendly. I needed help with a very specific issue, regarding a motorcycle part and accommodations for a project. I was helped with my issue, and a special 0art was ordered with no commitment. I did find some of the prices to be high, but I guess this is what one pays for convenience. I also wish their selection of motorcycle products was a bit better, but car needs seem to be good, and shipping of items from their storage location is very fast, often times within the same day. Convenient location, good business hours.