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November 2023 by chooseanameforme888
I haven't had good experiences at this TMobile in the past but this time the crew went above and beyond in helping me with my issue, much appreciated.
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July 2023 by Pop TALK
Randy, the store manager, performed the best customer services i ever experienced. The customer service was impeccable and professional. As he was multi-tasking, assisting and training his colleagues, also assisting other customers who needed assistance because of the Spanish dialect, he maintained his composer as well as maintaining the task of never forgetting about my service. He would be best needed as a regional manager because others who would follow his guidance will feel as comfortable as an employee as i felt as a customer. Hope the best for his success as continues to provide 5 star service. Awsome..I met a new friend.!!!
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June 2023 by D P (Drew Peacock)
Definitely gonna be coming back here wheni need help again. Luis helped me out through this rigorous process of transferring my number over and switching to a new phone. He took care of the whole process for me. Luis for president 2024. Give this man a raise!
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June 2023 by Víctor Mateo Agudelo Usma
Terrible service. Workers are incredibly rude. Do not come here. They should be fired.If you are going to talk to a client reluctantly as if you were held at gun point then maybe just find another job not facing the public.
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April 2023 by Truth Serum
Great store great help. Great cell phones and coverage
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April 2023 by Marcelo Szilagyi
Anthony was excellent! Easy and quick service
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February 2023 by Frank Foto
Lied about the cost of the monthly Flip phone contract. Lied about the plan. Told us the appropriate fee would be reflected on the monthly invoice. They charged us $200 more for each phone than discussed in the store. Could not cancel because of plan requirements. TOTAL SCAM - DO NOT TRUST OSSINING T-MOBILE!
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January 2023 by Ola K
I enter no one in line except me. Randy was extremely rude. 3 people in shop no one helping me, speaking in spanish amongst themselves. I said can you please help me? He said "no, that person is training, have you ever been in training!?" T-mobile needs to take action if he is management or a "trainer"
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January 2023 by nancy giacalone
Randy has assisted me three times, he is consistently knowledgeable and professional. I've been to other stores and always go back to the Ossining store for his valuable assistance. I definitely recommend coming here.
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December 2022 by Jay Buchanan
Luis was so helpful and very friendly. He helped me get a new phone instantly and double check everything the next day. Definitely give this man a raise.
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November 2022 by Anuja Lele
The best customer service EVER! Thank you Randy, Luis and the entire TMobile team for helping my senior citizen parents! You all went above and beyond in setting them up on their new phones and service. We will be recommending you to all of our friends. ?
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August 2022 by Yolanda Moreno
Janet was very helpful and friendly. I would highly recommend her.
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June 2022 by Bob Anderson
EXCELLENT Customer Service-had questions about my phone not working properly,I was greeted by Lionel who checked a few things and phone is back to normal, My compliments to Lionel and Janet. I would definetely recommend this store and T Mobile for any new phone, upgrade or service. Very professional and friendly.
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April 2022 by Rasheeda M.
I went with a friend to this t-mobile and probably won't be back. We had been standing in the store for over 20 minutes before we were even acknowledged by the clerks. They act as if they didn't want to do their job, and as if they were doing me a favor for selling me a phone. I had to ask them to show us different phones. Don't come here if you are expecting decent customer service.
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April 2022 by Adrian Kringas
Lionel Varada was very professional and very patient with me. I came in special just for him. He is terrific, and very very helpful if you need help w/ the mechanics of your phone. I highly recommend him.