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February 2024 by timothy Maitland
Most of the staff is super helpful, how ever few months ago I ordered a transmission filter kit guy said one week and he'll call when it's in, they never shipped it and never tried, least I didn't need it
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February 2024 by Mike Ergin
I always purchased my tools and equipment from advanced auto.They're helpful employees always help when you need. That's the reason I love this place
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February 2024 by aVerage SKill
Love this place everyone here is always so chill
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July 2023 by Kyrsten Keith
We called this store 4 times THIS MORNING and not only were we hung up on TWICE, they swore at us, and then told us wrong information. We needed a part which was listed on their site as available and instead of looking for said part, they told us we had to replace the entire drive shaft, which isn't the case. Needless to say, we called their partner store and they had the part and even said we could come look at it before purchase. Thank you!
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February 2023 by Jim Santoro
A great big thank you!I wish I could remember the names of the wonderful young women who helped me in the afternoon of Feb 4.I brought in my father’s dead car battery, ready to purchase a replacement. They identified it as an AAP brand (I didn’t know, it was a coincidence to me) that was probably under warranty but sold through Cole, who would have to handle the replacement. They checked to see that Cole was still open at that hour and I was on my way. I feel bad they didn’t make a sale but they couldn’t have been more helpful. Thank you!
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October 2022 by Ashley Marlatt
Wonderful staff !!! Always a pleasure to go into the store :)
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July 2022 by Philly Steak
Got a flat tire while in the area to attend the Sterling renaissance festival when my cat received a flat tire. Not at the festival, but at the campground I was staying at. I recommend you attend the festival if you haven’t gone at least once. It is a great time. Anyway, my friend drove us nearby 30 minutes so I could get parts/tools and advice about what I could do to stop the tire from leaking more. We arrived about 45 minutes before the closing time which was posted on the door as 9pm, as well as on the internet as 9pm. The lights were on, however, the door was locked and no employees were inside the building. We knocked on the door and the window for about 10 minutes and called the store twice, and no one answered. This endeavor was fruitless and a significant waste of time, energy, and gas (which is currently almost 5 dollars per gallon). I recommend traveling further up the road to the autozone or walmart to get anything you may need for your vehicles if you are in need at a later hour.
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July 2022 by masta toyhunter
Worst coustomer service I've ever had. The manager of the store challenged my father to a fight because he didn't believe he was in the wrongOther lady that works here shoots her mouth off over the counter this store needs to be investigated by corporate
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April 2022 by brenda bullard
I ask to check my battery and he screams “FOR”in broken English. I didn’t understand him at first. He then says “for what vehicle” in a slow condescending manner while rolling his eyes. Then sarcastically says it takes too much time to change it while employees are just standing around.Turns out to be the manager on his shirt! Well you just lost a customer with 9 vehicles. As I’m leaving I remembered him from steamers always loud and obnoxious while getting free drinks from his son bartender. Typical drunk who’s miserable until that first drink of the day!!Steve
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August 2021 by Robin Lasher
It was ok but clean nice people
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May 2021 by Tambi Zimmerman
We always check advance auto first for our parts.The staff is polite and helpful
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April 2021 by Sarah Bartholomew
The manager of the Oswego location , Louis, has the best customer service ! He goes above and beyond to help me with any needs I have for my vehicle ! He is simply the best . Customer service 5 stars !!
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April 2021 by Jennifer Burdick
Usually never have parts in stock and way over priced.
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April 2021 by John Gioia
Great and fast service.
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April 2021 by George Krul
Ok, clerk was quite arrogant and advised me to not follow my car makers recommendations for oil type,which I did not follow, definitely not the store it used be,hope they get better
