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February 2025 by Jack C
Before deciding to rent one of these storage units, PLEASE READ THIS REVIEW!
I’ve had a couple of storage units in my life, and this one is by far THE WORST! When reading the information on the website, they give themselves a lot of kudos for being this great storage facility. They talk about it being well-lit, gated, safe, etc. What they don’t tell you is the following:
1-The “gated” and “safe” storage unit area has a gate sure, but it isn’t in any way ever shut and in the 2 years I was there, never had a locking gate. There’s a pinpad with all of the electronics ripped out of it that since day 1 I was told they’d fix, but never did. Behind the unlocked storage facility is a homeless community, which is fine and I have nothing against the homeless but it can be kind of jarring in the middle of the night, when at this not great lit facility and someone pops up there out of nowhere.
2-They just do not care. I have a business that I run where I sell items online and have to get to the items in my storage unit just about daily. Although I’m sure this isn’t the norm, they knew this from the get go and I was told that they’d maintain the lot even in the winter time. Something that was important to me because the last facility I stored things did not do great at this. I can tell you, this entire winter they’ve done an awful job. To the point where it’s been tough to even get my car in there and I couldn’t drive around because they just put snow at an area where I’d need to get around, so I’d have to get out of my car and walk through the snow to get to my unit. Now they’ve simply given up on it and there’s like 3 foot of snow to the entrance and you just can’t drive in at all. When I called to let them know and ask if they plan to plow it, they said they had no plans to.
3-I’ve had leaks and stink bugs get into my unit from the get go and when letting them know, nothing was ever done about either, which leads me to my last point.
4-Please know that if you plan to rent a unit here, everything is on you. If you get snow in front of your unit or your latch is frozen or stuck, or it leaks or you get bugs or you’re snowed in, the answer is is that it’s right in the contract (a contract btw that doesn’t exist because when you sign, it says please complete your contract less rental agreement by signing here) that you have to maintain your own unit and the space in front of it.
If you absolutely must have a storage unit and it has to be here, I’d go with the climate controlled because you likely won’t have to deal with bugs or leaks and that area is actually plowed, likely because they make more money on those so they care more about those customers.
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February 2024 by Debra
Management is great! Clean units, professional service. Thank you so much for all your help.
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August 2023 by Billy
Outstanding service ,was wishing they had a storage facility closer to Syracuse,and then I found out they do in Clay. 5 stars all the way
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October 2022 by Billy Shirtz
Outstanding service ,was wishing they had a storage facility closer to Syracuse,and then I found out they do in Clay. 5 stars all the way
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October 2022 by andy kunz
not a bad place for a Storage unit place
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May 2022 by Catrina McLymond
Jodi was amazing to deal with. We rented a unit from her for a year while we moved out of state. She was very accommodating, patient and understanding. Always nice and respectful..
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January 2021 by ross ireland
Great service place looked new
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June 2019 by trish thomas
If I could give them zero stars I would. Horrible place. Not very professional. They are never open to make a payment in the office. If you call they tell you to put a money order under the door. Not very business like. Then they charge you late fees because they have no one in their store to help you.😡😡😡
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April 2019 by Amanda Brown
Never open. No one is ever around. Nobody answers the phone. Mailbox is always full. Texts go unanswered. Highly unprofessional.
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October 2017 by Denise Rhines
It is a very good place to store your stuff. And the price is right too. From Denise Rhines.
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January 2013 by Kyle Nicolls
I am pretty sure MC Hammer wrote 'Too Legit' about this place.But seriously good to do business with them. Nice people and probably about as good of a location as it can be. Saved me from getting that U-Haul trailer stuck in the snow, talk about timing (if I had it another day).
