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February 2024 by Greg Windey
Alex was top notch the wife and I showed up at 6:45 pm the store closes at 7:00 this guy took on the task of setting us up with not one but two new phones plus switch are account around and did not even bat an eyelash about staying after hours and we did not get out of there until almost 10:00 thanks alex you are the king of oswego.
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February 2024 by Shannon Conway
Ben Liccardi was so amazing. We originally went to the Fulton Verizon to have my phone that's straight talk switched to the Verizon plan and update info for our plan. The girl told us she couldn't help and everything was done on the app. After talking to Ben at the Oswego Verizon who was very informative and super nice, we walked out with 2 brand new phones with all the accessories need. Aldo we will be going back in March to get our Smart watches. Thank you so much.
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February 2024 by haru maru
I have had a decent time with this store because of one specific employee. Or i should say now ex-employee. She always had a smile on her face helped me when needed and now she is gone from the oswego NY store. The reason she was lied to. She was told to sell two internets within 2 weeks as that metrics were a little low. (Here verizon service is not the best so people dont want spotty internet) she got 3 then was let go by Brad the store manager. She only knew she needed the 2 internet because her manager Jordan told her and she was told by brad not to say anything to her. Im telling you right now the service of verizon in this area is bad and an internet using the cell service will DO POORLY. The employee have been told to lie to the customers and tell them the internet is good, ontop of that they can not tell the customers what speeds that the internet can provide. He has specifically targeted her over and over even when her metrics were good. She was the only women in that store. This reflects extremely poorly not only on Verizon as a company but on that store specifically. I left AT&T because of how well i was treated by this employee. After switching over i was quoted that my bill was only going to be $96 first payment was $243. After getting the deal for the internet and being told i was not going to be charged i am now being charged 62 extra dollars on top of my 96. This kind of practice is off putting and deplorable. It is based on mis direction and lies. I have an issue now with switching over from AT&T to Verizon. Once i can i will be leaving your service and will be heading back to AT&T. Brad has made it clear not only to his employees but also the customers that he cares not for either one. I do not think he is a good fit for this company.
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January 2024 by King Haswell
Ben was very helpful, took his time and explained different items as we upgraded our phones.
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January 2024 by Tracy Furlong
Had a great experience worked hard to get everything I needed done
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January 2024 by Dolores M. Foley
I have found that Amber’s help has been exceptional. I will only deal with her and this branch from now on. Awesome people with exceptional talent. They are a great combo.
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January 2024 by Sonny Monn
hey all, gotta give it up to that Verizon rep, Amber – made it real easy ? Walked in, and she's all friendly vibes, like instant easy help and made it clear on everything..Amber's is On point. Breaks down tech talk like we're gossiping about Netflix. No tech noob vibes – she's got answers.Amber's not pushy. No sales tricks, just finding what fits your vibe and budget. Left with sick deals – discounts, promos, the whole thing i needed.So, if you need a person as verizon who's knows her stuff, Amber's your girl. Cool vibes, tech wisdom, and deals for days – she's a real MVP. ? #VerizonVibes #TechSquad
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January 2024 by Roberto Ortiz
I switched from Verizon to AT&T and it was the best decision I’ve made, Verizon wasn’t good to me, I had nothing but issues while I was using the services, I was forced to go to corporate for issues I was told could be fixed right in Oswego, over all won’t ever go back
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December 2023 by David Place
We came to Verizon needing new phones and Ben Liccardi was so helpful professional, courteous, and very knowledgeable and it was a pleasant experience we will be coming to the oswego store for all our needs from now on
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December 2023 by Rosemary Place
Ben Liccardi was extremely helpful in helping me choose and set up my new phone, especially since I'm "technology impaired ". He offered options but didn't try to hard sell anything. I wouldn't hesitate to come back again.
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December 2023 by Mrs Bell
Ben and Amber did amazing! They made it clean and easy to upgrade and transfer my information! I'm so glad they were there! Thank you!!
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December 2023 by William Reedy
Ben Liccardi was Extremely helpful fixing my phone.. Hey It was really a great job, really a great job. removing unwanted apps and putting my phone back in order for me to use it.And even helped me. Put in my phone contacts for my car phone. He's an excellent representative for Verizon.
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December 2023 by Lori Coppola
I just came from Verizon and bought a new phone. The salesman was very helpful and very nice. He answered all my questions.
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October 2023 by Martha King
Alex helped me transfer photos off of my PIXEL 2 so I could send it in for a trade-in. There were a ton of photos and he was extremely patient and thorough. He was very kind!
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October 2023 by Amy DiVita
I had a very positive experience getting an updated phone today. Alex was very personable and professional. He was patient and helpful. Ben was also very helpful and available to answer questions.
