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February 2023 by Roger That
15 years with the bank. Legitimately, 100%, did not miss a single payment on car loans, personal loans, etc. Started driving for Amazon Flex temporarily between jobs for 8 months, and still, did not miss a single payment. A lady ran a stop sign and totaled my car. Loan was paid off, plus $6,600. Visions denied a new car loan because I did not have 2 years of 1099 work history, effectively putting me out of a job. They may be your only bank, but you're just an account number to them, not a person, not a customer with perfect payment history, not a human being. They do not deserve our loyalty if they are not willing to return it when it's needed the most.EDIT: What a copy and pasted canned response. You don't care about your customers or you'd return their loyalty. Your customers aren't people to you, they're just account numbers from which you can profit via interest. What a joke.
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June 2022 by Rose Cornelius
They were busy, but moved everyone along quickly. One particular employee is especially outstanding; she greets me by name each time we are both there.
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June 2022 by Henry Beebe
Customer service center is terrible. New business account and they don't even care. Going back to M&T Bank.
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May 2022 by Benjamin Taylor
They're smart, efficient, friendly, and always really helpful. Thankful to be a VFCU member!
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October 2020 by Neil King
Don’t walk away, run.., terrible customer service , time after time. Keep thinking next time will be a positive experience but always treated poorly and they just push your questions off to someone else. Still unresolved issues...today was more of the same... can’t wait to cut all ties and start somewhere else.
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August 2019 by Lucinda Vought
Protects my account great gets in contacts immediately when anything is suspicious!
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April 2019 by Michelle Carlson
Love Visions FCU! I've had this bank since I was 16 years old. Never had a problem, it just keeps getting better and better!
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April 2017 by Brittany Norton
Wonderful bank. Everyone I've interacted with is knowledgeable, polite, friendly, and very helpful. No crazy fees, indoor and drive thru ATMs available. Never any complaints from me or anyone I know. Would highly recommend for locals!
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October 2016 by Cassie Hollenbeck
Good service. People are polite. Overall I just wish there were more convenient hours, especially for commuting college students.
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June 2016 by D.W. Yarbrough
Worst banking experience ever. Useless and embarrassing are the only words I can use to describe it.
