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January 2024 by A D
My wife and I purchased a Lopi Berkshire from another business and love our stove. The place we bought it from came out to "clean and service" it and it never worked right after. We had them back several times to try to correct the issue they had caused to no avail.We called Countryside Stove and Chimney of Oxford and explained our problem. Peter came out and diagnosed the problem, ordered a part and fixed it without issue. He cleaned our stove and has it working as good as new!Countryside's work is efficient, knowledgeable and friendly. We will be using them from now on for all our stoves needs!
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November 2023 by Ashira M.
AVOID. Awful service. Brand new stove broke within ONE MONTH, they don't want to repair. They are very helpful before they sell you a stove, then they couldn't care less about you. We bought a brand new stove here, which broke almost immediately. We called to have it repaired, but they are apparently too busy even to call us and let us know when a repair could be made. The general attitude is, "We don't care to schedule you, and we don't care what you use for heat in the meantime. Thanks for the $6,000 for the stove." Not only are they dragging their feet about a service call, they are rude about the fact that it is our primary source of heat. The woman at the front gives excuses, but no solutions, and was exceptionally rude. Ray seems like he is trying to help, but he isn't given any authority to schedule repairs, apparently. This is compounded by the fact that their repair guy was literally 7 minutes from our house, but didn't want to make even a quick visit to look at the problem. There is a stove store in Hamilton which is a drive, but worth it for better service. We regret not purchasing from them, instead. After some back and forth, we said we'd just return the stove. Then they decided it was worth their while to show up to help, and told us that wood heat is not supposed to be a primary source of heat, when that's literally how they make their money. When we purchased the stove, we told them that is our goal and they endorsed using it as a primary source of heat. One of the reasons we purchased here is because they said they have all the parts available to them either in stock or at a warehouse close by. Now they are claiming it is 3-4 weeks out for parts.
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November 2023 by John Schleer
Very helpful staff.
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September 2023 by Fran Loiselle
The Smokin Brothers pellet grill from Countryside Stove & Chimney in Oxford, NY is the best grill I’ve ever had. Its great for everything from smoking Ribs or Brisket to grilling steaks, speedies, and burgers and dogs. This is the only grill I’ll ever have, I cant go back to regular grilling.
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July 2023 by walter neville
Nice people, but I fell for the oldest trick in the book. I did not ask for a labor estimate.. i was charged 3 hours labor to change two door gaskets, and one window gasket. i understand the window gasket is tricky, but 3 hours labor for 3 gaskets and two handles that are each secured by a single screw? Not reasonable.. I would have been fine with 2 hours... Beware, get an estimate... Or overpay.. Just for context, I have changed similar gaskets myself for years, and know how long it takes... Done it many times... Just not fair..
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March 2023 by michael pietschker
Nice place with very helpful staff was able to get all the info was looking for on a new stove with no hassle.
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March 2023 by Michael Hurney
After receiving a budget estimate from our oil company of an $860.00 payment for 11 months for an estimated total of $9,460.00 plus the cost of our service contract we decided to look for another heating source. After much research we had the Fabers install a KEYSTROKER COAL FURNACE. The installation of the new chimney went from the basement through a first floor closet through the attic out the roof. Every aspect of the installation was done neatly & came out perfectly. Our savings on oil will exceed $6,000.00 for the heating season & the savings will pay for our new furnace in 3/4 years. We highly recommend the Fabers for your all your coal, wood pellet & wood stove heating purchases. We couldn’t be happier!
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March 2023 by Loren Larkin
We bought a pellet stove several years ago. It was a good model and quite expensive. Unfortunately, we only made it through one heating season without issues. Every season after that was plagued with a myriad of problems. We've replaced several parts and some of them twice. As of now it doesn't work right. Whenever you call to speak to Peter (owner and repair guy), he never calls back. In general, the customer service is pretty poor and I would not recommend them.
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March 2023 by Randy Sherman
I can't say enough good about this place I've just recently become a customer here and so far everything I have experienced has been top notch. Always friendly and helpful and their prices are good too.
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March 2023 by JohnElaine Pierce
Excellent customer serviceProfessional, friendly, and very helpfulWe bought a gas fireplace insert and it was installed. We’re very pleased.
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March 2023 by Dain Cast
Great Experience! Bought New Lopi Wood Pellet Insert and had it Installed, very happy with white glove install and overall Customer Service. Look forward to doing future business, thanks again CountrySide!
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March 2022 by Neil huntley
Pleasant and knowledgeable people..
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March 2022 by arleen ross
Good and friendly service
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March 2022 by Peter Mikes
Very informative- you feel at home here
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May 2021 by Peensez P.
These folks installed my woodstove chimney several years ago and did a great job. They have also been my annual chimney cleaners since, Always great service and I have recommended them to many others, That is where the accolades end. I have called 6 times since October (it is now May) to get on the schedule for a cleaning and they still have not put me on the calendar, I am beyond disappointed, I always paid promptly. Dont know what the issue is, but meanwhile...a chimney fire could start! I am done with them.
