Health Markets near Oxford, NY

“I have been a loyal customer of Kutiks for the past five years and currently maintain eight hives as a hobbyist beekeeper. During that time, I have purchased all of my hive components, my bees, and approximately 99% of my beekeeping equipment from Kutiks.
I’m well aware that I could have purchased many of these same products online for significantly less. However, I have always believed in supporting local brick-and-mortar businesses because they are an important part of our community. I’m willing to pay a premium when it helps build long-term relationships, supports local business owners, and provides access to knowledgeable staff. Unfortunately, I have also noticed that the level of expertise and guidance available in the store has declined in recent months.
This season, I purchased five nucleus colonies from Kutiks, each supplied in a wooden box with a $30 refundable deposit, provided the boxes were returned by July 1. I returned four of the boxes before the deadline. Due to circumstances, I was unable to return the fifth box until July 17. When I brought it back, I was informed that the deposit would not be refunded because it was past the stated deadline.
I understand that businesses have policies, and I respect the need for consistency. At the same time, customer service often requires discretion. Given my history as a loyal customer over the past five years and the fact that all five boxes were ultimately returned, I believe this was an opportunity to demonstrate appreciation for customer loyalty. A small gesture of flexibility would have gone a long way.
This isn’t really about the $30. It’s about whether a business values long-term customer relationships enough to occasionally exercise reasonable judgment when the circumstances warrant it.
As a result, I will likely begin shopping elsewhere for the majority of my beekeeping supplies, comparing both price and quality before making future purchases. That is disappointing because I have always preferred supporting a local business over ordering online.
Despite my frustration, I have no intention of harming Kutiks’ reputation. I will continue to leave my existing five-star reviews because I recognize the value they provide to the beekeeping community. My hope in sharing this feedback is simply to highlight that customer loyalty is earned not only through products, but through the way customers are treated when situations arise that potentially call for a measure of goodwill.”

“I love this store. I love being able to get the NOW line of oils right in town, and have access to other goods for my crafting without needing to wait for delivery.”