Hatchet Hardware of Palatine Bridge is a family-owned, authorized Ace Hardware store serving upstate New York with four locations. Customers appreciate the helpful and friendly staff who go out of their way to assist, whether in-store or over the phone. The store offers a wide range of goods, including home repair supplies and off-season items, with staff willing to search storage to find what customers need. While some find prices a bit high, the overall experience is pleasant and convenient, especially for those who prefer local shopping. Customers value the excellent customer service and the store's effort to help them get what they need for their projects.
I’ve always had a very positive experience here. The employees are always very welcoming and supportive of helping me find what it is I’m searching for. The store is neat, clean and well stocked.
February 2025
Great service, always someone available to help with what you are looking for.
December 2024
The staff was extremely helpful and got help over the phone with an issue and in store. First class customer service. Definitely worth going to for home repair needs. Thank you!!
