Hatchet Hardware of Palatine Bridge is a family-owned, authorized Ace Hardware store serving upstate New York with four locations. Customers appreciate the helpful and friendly staff who go out of their way to assist, whether in-store or over the phone. The store offers a wide range of goods, including home repair supplies and off-season items, with staff willing to search storage to find what customers need. While some find prices a bit high, the overall experience is pleasant and convenient, especially for those who prefer local shopping. Customers value the excellent customer service and the store's effort to help them get what they need for their projects.
The staff is always friendly here. Despite my complete and utter lack of knowledge about any of the items they sell, they never make me feel dumb. I'm in here a couple of times a month and there are always new items. A well run family owned store.
August 2025
Pleasant to deal with they have everything you need. Like an old fashioned hardware store.
February 2025
I’ve always had a very positive experience here. The employees are always very welcoming and supportive of helping me find what it is I’m searching for. The store is neat, clean and well stocked.
