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May 2023 by Jae Chatfield (Imagine Peace)
***Edit from 5 stars to 1 star: I understand if you're late for your opening shift, that you might pull in front of a line of traffic, causing everyone to slam on their brakes - we were pretty close to the 30 mile per hour zone anyway. But when you FLIP THE BIRD to your customers as you're pulling in to the parking lot - probably not a good look for your business. Will avoid the Palmyra location indefinitely, and suggest to everyone that I know that they choose a different location that makes better selections of employee representation.***Great selection, reasonable prices, helpful employees. Wish they were open a little later in the evening on the weekends.
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April 2023 by Lucy Dee
Where our backyard birds love us to shop! love local.
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April 2023 by Lucy D
Where our backyard birds love us to shop! love local.
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November 2022 by jessica storrs
This is the worst Countrymax around. It’s disgusting inside and they aren’t educated about anything. The staff is actually horrendous on their knowledge of aquariums. The several dead fish floating in their tanks should’ve been an indicator that they aren’t healthy and don’t know what they’re doing. I bought a $20 fish and within 36hrs it was dead. I couldn’t get store credit because it wasn’t within 24hrs.. I said it was my birthday and I wasn’t cancelling my birthday plans to run 2 towns over to exchange a fish. I brought pictures and receipts and it still didn’t matter. I voiced that no one should ever buy an expensive fish or anything living that costs more than $5 from there because it will just die and they won’t do anything about it. I’ve never had as many issues with a country max as I have this one. Just avoid this place. It’s worth the further drive to Fairport or Farmington.
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October 2022 by Emily Hammond
If I could rate 0 stars, I would.I've bought 3 birds from here about 5 months ago. And one passed away about a month or a half ago. I knew it wasn't a very good place, but I only needed to get some pellets today. But never again will I make a purchase from Palmyra Country Max ever again. Everything was so dusty when I went to pick out a few toys which means there's so much dust in the air there that the animals are breathing in. There was dust on the cage with a Canary. And there was an extremely terrified Cocktiel (picture included). Not okay. (I wish I had taken photos of the budgies and all of the dust). And the workers kept walking past my Dad and I over and over and over again. And when we went to leave I got a few dirty looks because I was super quietly explaining to my dad that the animals there weren't okay. Then I was asked before I walked to the register "Are you looking for something" and I simply shook my head and kept walking. The workers do not take care of their animals properly. Many, many budgies placed in two small cages with only one super small feeder which they fight over because birds don't eat one at a time. If you live in the area, I highly recommend the Country Max in Farmington where as you walk in you can see how well the workers are with their animals. They interact with them and talk to them so much. There was a baby ferret who's brother was adopted so she was lonely and the workers made sure that she was played with and socialized and happy and they are extremely pet friendly there. So if you're looking for a good place to go, Farmington Country Max is amazing. And highly educated on their animals.
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June 2022 by Carol
Small pets are not in a good condition. The area is packed with animals, even a cage of guinea pigs stacked ontop of the hutch. I know that hamster cages at pet stores are just meant for temporarily holding them and usually smaller, but 4 hamsters in a 10 gallon is just kinda crazy. Also, the bedding seemed to be dirty and the hamster wheels inside the animals cages were so rusty they had trouble spinning... a birds water dish was filled with pee. Not very clean
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May 2022 by Unicorn Poop
If I could give this place 0 stars I would but that isn't possible. Customer service is awful. The staff is horribly rude the place is unclean, animals are very poorly kept. My cousin used to work there and was overly relieved when she left. The management there is not good they are terrible to the staff there. If you're a customer or staff It doesn't matter you'll get treated poorly. I do not recommend visiting this location.
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November 2021 by Sara QuinnFox
Highly hate countrymax in Palmyra me and my boyfriend bought worms. There's litterly no worms in the container. Highly suggest not going anymore.
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September 2021 by Dan McClure
Great customer service. Exchanged some cat litter we bought at Country Max. They gave us a refund when we bought the correct brand.
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August 2021 by s goodbody
Well stocked.The girl in the fish department was great answered all our questions,very knowledgeable. Reasonable prices.
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May 2021 by John Fish
Great store for propane refills. The price is better than most and the service is fantastic. They have a good selection of yard work tools that may cost a little more than Walmart but they are solid tools that won't break on you. Awesome selection of pet foods and animal bedding at a reasonable price.
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May 2021 by Nick Deming
Everything you could ever need for your pets, and very helpful staff!
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April 2021 by Chris LaDelfa
They had exactly what i was looking for!
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March 2021 by Chris C
The guy who helped me was named Joe? and he loaded my car very kindly. He was careful not to damage anything and made sure everything was packaged neatly where I wanted in my car.
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February 2021 by Ron Galardi
Poor Customer Relationship Practice!!A few months ago I purchased some lawn fertilizer at Country Max. I noticed that the amount charged looked like an error. I had a “coupon” which offered $4.00 off each bag of fertilizer, however this was not applied to my purchase. When I inquired about this, a manager came out to the register. She looked at the ad which I brought, and indicated that the “sale” did not begin until the next day...so rather than having to request a refund and return to the store the next day to Re-purchase the fertilizer and get the $4.00 off, and not wanting to make another trip to the store again, I walked away from her (the manager)...thinking that she would stop me and offer me the sale price, resulting in “a happy customer”, she let me walk! She saw that I was visibly upset but let me leave the store anyway. Well, I trust that it was worth $4.00 and loose a customer. I haven’t been back to the store since. I do support the local business community, however if a store manager cares so little about providing good customer relationships, then I will need to do business with the big box store. Sorry Country Max... hope this is something you can improve upon!
