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October 2023 by Nina Doty
I have had nothing but issues with this pharmacy. I take a medication that is extremely important to my health and I can not go without it. This pharmacy multiple times has canceled my prescription without notifying me or being able to give me a reason. My doctor would call it in again and magically they would fill it. Multiple times I have gone to pick up my prescription and they would break for lunch an hour before their sign says they’re scheduled to. I have called to make sure my prescription is ready, I tell them I’ll be there in 5 minutes and they say okay. I’m there 5 minutes later and they’re breaking for lunch 45 minutes early. I have called on a separate occasion and they says my prescription is ready, I go to pick it up during pharmacy hours and the pharmacy is closed due to the pharmacist leaving for the day early. I seriously do not understand why I can’t get a simple phone call if they know I’m on my way and they know I can’t miss my medication times. Which I know they can do this because a couple months ago I called to see if my med was ready, they said yes. Then I got a call about an hour later from a tech. She was calling to tell me they were closing early for the day and told me when to get my prescription by. Today was the last straw for me as my doctor yet again called in my prescription yesterday, I called to see if it was ready or being filled. They are not open yet so the automated message system says they don’t have a record of a prescription being called in. I logged into my Walgreens online account and yet again my prescription was canceled without notifying me! I took my last dose today which they know as I’m not aloud to pick up my new medication until the day I take my last dose. I could go on and on about situations I’ve had with this pharmacy. I also have severe allergies and need an EpiPen. My doctor has called them in, I get told they need to order it as it’s not in stock. I am understanding and wait over a week. Then I check my online account and yet again it’s CANCELED WITHOUT NOTIFYING ME. My doctor calls it in again and conveniently they have it ready THE NEXT DAY! I work in health care and I very much understand limited staffing, insurance issues, medications being out of stock, and other things that can happen. But honestly after there has been multiple ongoing/different issues I’m just done with this pharmacy.
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January 2023 by Eric Haffner
Convenient location off 31. Helpful staff and clean facility.
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November 2022 by Dave J.
It's convenient and the pharmacist is good at giving shots. Other than that, the pharmacy techs are nice and helpful. Would totally go back. Minus one star because they don't stock lime flavored Smart water.
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January 2022 by Chris LaDelfa
I am not sure the deal with all of the low star ratings for the pharmacy because I have had nothing but good luck with this pharmacy!
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January 2022 by javet t
When they don’t know answer to a question, they tell you that they will call you back but never do. Most incompetent pharmacists work here, unfortunately!
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January 2022 by My Life
Used to be rite aid. Nothing has changed. It's literally just your typical drug store. Big and bright with the normal things any drug store has. Not usually very busy.
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January 2022 by Tammy Burnette
The rating I give this Walgreens in Palmyra New York is based on the performance of the pharmacys inability to not fill the prescription when it is called in. Example, i went to doctors and had them sent the script to the pharmacy at 9:09am . I told them to double check that it was sent,because it is never filled when i get there. They went back in a checked and repeated the 9:09am time. (They did however also complain that it has been a problem, with this pharmacy.)I arrived at 10:20am and the pharmacy says they have just now recieved it. I said how did you just receive it when it was sent to you at 9:09am. She said it will be about 10 minutes. No explanations. She seemed shocked i knew what time it was sent. I do not ever have this issue at any other pharmacy!!!!!
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January 2022 by Ian J. Fair
Called in with a pharmacy question. Long phone hold times and most curt answers. It's almost like I was being told 'no' before I even asked the question. Zero level of friendliness. Not willing to accommodate for even the simplest of requests (though based on them talking over me on the phone, I'm not sure they even heard the question). No worries ... there are other places to go.
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January 2022 by angela kemp
Friendly pharmacy staff who were wonderful in regards of getting my vaccine done Nice job! I’m sorry to see others haven’t had a good experience with the pharmacy here. As for me though I did.
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January 2022 by Mitchell Mayville
Dr sent script for 20 tablets. Discovered the next day they only filled 10. Had to go back and complain. Pharmacist very arrogant and smug about it but she eventually filled correct amount. Apparently their techs only know how to count to 10?
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January 2021 by Amanda Head
Its never a good experience. They run out of meds which makes prescriptions late without notifying patients, they ignore the drive up window to cleave conversations, and just overall bad customer service.
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January 2021 by Alyssa Straight
Awful pharmacy. They give me wrong dates of when my prescriptions are in as well as wrong costs. The texts I receive are pointless because when I receive a text that my prescription is in progress, they fail to tell me that I have to have it sent by mail and that my insurance doesn’t cover it. A staff member was also very rude with me on the phone. Horrible customer service. I will be changing pharmacy’s and I do not recommend this pharmacy to anyone. I always have problems here.
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January 2021 by Carrie Deming
Worst. Pharmacy. Ever. They consistently lose prescriptions, tell me items are ready over the phone, but then they are not available when I go to pick them up. I have also caught them in outright lies. I’ve given them a few chances, but I’m never going back again!
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January 2020 by Mia Destiny
Rite aid was better honestly because they always had my meds on time every time. Now it’s a pain to even get things on time and in stock even calling a week in advance.
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January 2020 by Karen Perkins
I have been on hold for 20 minutes just to refill a prescription. It's ridiculous.
