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July 2025 by Peter Grass
It should be no surprise they have a connect four in the lobby since they just want to play games with you. Do your banking at a real bank. This ones a joke.
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March 2025 by RAJESH SINGH
Including me thier is 4 customers are trying to open ATM doors but not opening this so bad
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September 2024 by O. “Bhıb Bandura” D.
I am using this location for my banking needs! Staff are friendly, helpfull and attentive...my only concern would be the limited customer parking spaces...
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August 2024 by tashana small
My son and I deposited a check for over $5000 and received a receipt and an email stating that the check would be broken down into three partial availability dates. However, when we asked the representative, she informed us that they no longer provide partial payments. If the bank is going to hold the entire check, it should be made clear, like other banks do, such as Bank of America, where I also have an account. Just give one date when the funds will be available for the full deposit on the availability date. Receiving the email and the receipt was very misleading, and of course, we were expecting the partial deposits to reflect the receipt and email. We asked the representative to verify the check, providing all the requested information, but we were told they couldn't verify the phone number or address from a verification database, even though it was from a law firm and business. I asked for a bank-to-bank verification, which would have been more accurate, but I was told it wasn't possible. Additionally, the representative mentioned that the email and the receipt weren't clear and could be confusing, but they did the minimum to help the situation. They also informed me that the check would be clear three days after the date that was stated on the receipt. I also inquired about when this rule of not providing partial payments for extensive checks was implemented, as we never received an update on the policy, even though I’ve had an account with you guys for over ten years and have had plenty of checks fully available the next day or partial payments.
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May 2024 by Christopher Tannenbaum (Smiley)
Great Bank
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May 2024 by Doug
New customer here…first transaction/interaction was with Donna who was amazing!!!
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April 2024 by Angela Giannotti
I was switching banks and the woman, Kathy, who helped me was wonderful. She made me feel welcome and helped me with numerous details. I was happy that I chose Capital One as my new bank.
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April 2024 by Judi Cestaro
Do not go to this branch! You will wait a very long time since there aren't any bankers to help you. I waited on line for 20 minutes only to be told I had to go online for what I needed. They might be able to help me if I waited longer....avoid them at all costs. Other people on line said same
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April 2024 by mihir patel
I wish there was zero star. Done with this bank atm doesn't take cash . Behind counter employees can't deposit cash . That's why capital one closing down more and more branches
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February 2024 by denise jimenez
After a customer service line nightmare due to fraud on my debit card I went to the patchogue branch ..a huge thank you to Donna for handling the situation in under ten minutes. She was kind caring and professional.
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November 2023 by Obadiah
Horrible customer service.
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September 2023 by Muhammad Sohail Abbas
The customer service was zero, no greetings, and the behavior was rude.
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August 2023 by Tracy Aguirre
Tried to call before hand to see if a notary was available, no one picked up. Went in office and the lady in the front stated they do not have a notary. Wasted my time and this could’ve been avoided if my phone call was answered. Super inconvenient!
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August 2023 by Carlos Q
Today 11-30-22
3:40 I just left the bank upset
Bad service, Mrs. She doesn't know what the bank's Route number is, she got up angry and left us alone at the table
I had to call another person to help me make a transfer
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May 2023 by Caelan S
This branch is fine for ATM use (just be mindful at night, most of Patchogue Village’s homeless people congregate here and will ask you for money - however they are overall harmless). The branch customer service for the tellers is awful - always. You will be waiting on a long line for what feels like forever, while 1 teller is working the teller line AND the busy drive thru, and without fail the other 2 tellers are talking together at a teller station. I have never come in to this branch and had a quick experience and every time I am there, everyone on line is upset. I don’t understand the point of having 3 tellers if only 1 is going to be taking customers. If it was a one time experience, I would let it go but for years now every time I go in, it is the same issue. I hate when I have to go in to the branch and can’t do what I need by Atm, because I know I could be in there for over 30 minutes. Thankfully the ATMs are always working and do deposits and also withdrawals of any denomination.
