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September 2023 by Katy S.
This Dunkin has great donuts. They are always fresh and well decorated. I give this place a Five my order is always accurate.p
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June 2023 by Natalia R.
Ordered an iced cappuccino got an iced macchiato when I asked staff to fix it all they did was mix everything together. Since the drink is $5 it's upsetting that it cannot be properly made. Honestly regret not asking for a refund.
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March 2023 by Dennis F.
Do not order ice cream sundaes from Doordash from this location. We ordered (2) hot fudge sundaes and there was no hot fudge or whip cream which we had ordered. Ice cream was not good. We threw it out. Stick to ordering coffee from this location. Terrible ice cream..
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April 2021 by Siobhan M.
Have to live dunkin! Although the staff isn't always on pint most of the time we have no complaints. The egg wraps are the best! But the avocado Toast is delicious ! Try the 3 cheese croissants also. Yum!
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December 2020 by Teresa L.
Liking the convience and easy of this Patchogue location, on very busy E. Main Street. When I'm in their area here and there without fail, always thinking of making a stop before jumping back on highway. Its a super easy in and out location with plenty of parking. I usually prefer the order ahead on the DD app as this place gets busy. The only disadvantage of that is sometimes by late afternoon they are already out of a popular selection or two. No worries though there is always something else to swap it for and staff is super quick and friendly to get it for you so you're still on your way quickly as planned. I have never had bad service or bad experience with their quality or taste of their product offerings.
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November 2020 by Robert R.
Nothing worse than stale decaf. I couldn't do anything to bring this dead brew back to life.
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September 2020 by Tom C.
Absolutely terrible service on 9/19. I asked the cashier for an espresso macchiato. I also explained to the cashier exactly what it was. Starbucks make this drink so I assumed Dunkin would make it the same. It came out a full glass of iced milk with espresso. Not what I wanted which I explained to server. I explained what I actually wanted and she said that's not what I paid for. I asked for a small amount of steamed milk over shot of espresso. She gave me a latte. First world problems I know - but this team sucks and needs retraining.
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July 2020 by Giselle C.
Came in today before heading to work, both my latte and my co workers latte had coffee grinds in it... really annoying I couldn't go back because I was on my way back to work. We work 12 hr shifts and are in the medical field. I guess it was just a bad batch but you can clearly see the coffee grinds :-( the croissant also didn't have butter on it and it clearly saids it on the receipt. I tried doing the online survey but of course it did not work.
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December 2019 by Manuel C.
Every morning I get my Blueberry coffee. It's my must. Thank you for always having it ready. Great customer service.
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August 2019 by Vanessa W.
Three stars for the staff and their consistent friendliness. Another star for convenience. I do admit that my order is incorrect at times but I never have an issue getting is corrected when I ask. Most times the staff already knows my order and the service is quick. I don't see the dirtiness that others mention but maybe I haven't been paying close enough attention. One thing I can say for this location is that there isn't a huge turnover with staff. Since working next door the past couple years, I have seen the same staff there for the most part and always a smile on their face. I have learned to double check my order in my bag before leaving but other than that, always a good experience here.
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August 2019 by Ali Z.
Worst customer service there ice late machine always broke every time you go there they don't know how to take orders and don't even know how to make lye freaking joke !!!
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August 2019 by J R.
The staff and their friends who visit the store always gossip and fool around with each other while being less attentive to customers when they just want to be serviced. I witnessed this last time and the manager didn't do anything about it when cashiers were constantly messing up customers orders because they were too distracted by their friends who were chatting with them. I hope this location gets shut down.
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June 2019 by Yeemy C.
Was there and they literally don't close till 10pm i was in at 9:26 and they told me no they couldn't make a chai tea latte because they cleaned already? I'm sorry but you guys don't close till 10pm and the ice creams were all away as well so disappointing
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February 2019 by Melissa M.
The girl behind the counter was extremely annoyed that I wanted 2 boxes of 12 doughnuts. She grunted when I asked if I could pick out the doughnuts. She only put 9 doughnuts in one of my boxes. You're clocked in, you're working, just do your job. It's easy! I would next time just go down the block to the other DD.
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February 2019 by Gyro D.
If I could give this place a zero I would, Got to say this is the worst DD to go, everytime I go in there its always just a joke I go in there just for the giggles now. For starters the staff here are all young, no adults. If you come here for some reason there never seems to be a manager on duty. Came here with my girlfriend one time to get milkshakes, the staff were joking around amongst eachother, on their phones, eating the ice cream... One little girl told us with an attitude that the blenders were broken so dont ask for milkshakes, but I could tell that they weren't they just didnt want to have to clean them afterwards. No managers on duty... Another time I come staff are sitting on the counter on their phone look up at me then look back down at their phones and continue to bull****. I asked about the polar pizza's to see if they were more they told me no more will be in tomorrow. I come in the next day 12:00, first of all they had a line no biggie but its a problem when one staff decides to come and make themselves a milkshake completely ignoring all the customers and waits to finish then looks at me and say "you need something"? I asked her about the polar pizzas she doesnt even pay attention to me and says "no more on Weds"... I come here frequently just for the giggles now and no lie every single time I come it's something like these two incidents.. I don't know who the owner of this location is but if you're reading this I suggest you reevaluate your staff because they're really costing you business with no care in the world