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May 2025 by Jon Ramos
The store was clean, well-stocked, and organized, making it easy to find what we were looking for. We ended up walking out with everything we needed and even got a few helpful fishing tips from one of the associates. It’s rare to find a place where customer service still feels genuine—this location definitely delivered. We'll be back for more outdoor gear soon!
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May 2025 by Keith A
Very poorly managed. First I approached a team member to ask her where the igloo section was and she touched her ear device said excuse me and then walked away, that was a young tall dark skinned tallis young woman. However the older woman who was the manager was worse. I wanted to buy a item online but she would not accept there store credit even though I called first. Most of all she was rude and aggressive dont remeber her name but she was a tallish older lady. She should not be a Manager
It seems like it's a very poorly managed store. Called Massapequa very helpful
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April 2025 by Will Ortiz
Was not happy about My visit. I was there because of an ad on their site that has hoka sneakers at 39.99. So I didn't find them and I go to a worker who tells Me it's a lie and I ask why don't they take post down from there website?. 🤔 He didn't have an answer. So now I ask why is this lie allowed to be on Your site?
Question can a judge have You sell Me a pair of Hokas for 39.99 since You are advertising this?.
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April 2025 by Jack Triolo
You can’t do self-serve on sneakers anymore. You need someone to wait on you however there’s no one available to wait on you. I don’t have all day. In fact there was someone near me and the employee went away from me purposely
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March 2025 by Moses C
We had a fantastic experience while shopping for my daughter’s upcoming softball season. Despite being the last customers in the store, the staff and management went out of their way to ensure our purchase was processed correctly, carefully applying both a price match and a 20% Sayville LL discount. Their patience and kindness did not go unnoticed. Thank you to the team for your excellent service!
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December 2024 by Theresa Betner
Tonight two employees made my holiday night of shopping beyond easy! I called to see if an item was in stock and Justin (more than helpful ) transferred me to tyler. Tyler went into the back to confirm what his scanner was reading, confirmed my arrival, and had the oversized item to then help me get it into my car (after payment). Honestly 5 star employees! Merry Christmas! Thanks for making s hectic night of shopping so much easier!
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October 2024 by Diane Marando
Did not have what i was looking for.
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October 2024 by CPNY
Staff very helpful
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July 2024 by Bryan Saldivat
Bad personal they just ignore you
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July 2024 by Walder Morales
Jay is awesome.I appreciate his bike work.It was one two three.Very cool and awesome .Thanks Jay
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July 2024 by Deanna L
George in the sneaker section is the best! He listened to what I was looking for in a running shoe and came out with the best selections. He is patient, kind and attentive. I ended up choosing the Hoka Clifton 9 sneakers and absolutely love them! Best customer service skills I've seen in a while. Thank you George!
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June 2024 by Tom Manetta
Jay in bicycles is awesome! Couldn’t have been more professional and helpful I highly recommend seeing him for all of your bicycle needs and repairs
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June 2024 by Jeanette DeSantis
I’ve been here several times, each time hoping I’ll have a better experience, but I never do. I just don’t like the feel of this store at all. Setup of store is not comfortable or inviting. Clothing is meh and overpriced. Absolutely nothing is special. NEVER any employee around to help out and answer any question or they actually see you and walk the other way or pretend to be doing something. I’ve recently noticed DSG commercials one after the other are being pushed ad nauseam on tv with “celebrities.” Couldn’t tell you who they are. Good luck with that.
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April 2024 by Davie Mcnally
I had a wonderful experience with Jay in the bike department. Super helpful
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April 2024 by Katherine Bruno
Jay in the bike Department ( Patchogue location)was amazing! He assembled my son’s bike & kick stand, answered all of my questions and helped make sure it would be ready for my sons birthday! I will be coming back for my next Bike purchase for sure! Thank you Jay!
