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March 2024 by theresa lauria
Amazing prompt courteous service
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March 2024 by St. Joseph the Worker Church
Always excellent service and the staff is very knowledgeable
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March 2024 by Sher Hass
These men did really good work, to impress me. Took the time to be careful in gettingdown my Rosary Cross off my rear view mirror!
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February 2024 by Mya Creator
Stay far away from this location if you value your car. You will regret dealing with them. The rudest person I have ever dealt with is Michael. They will destroy your car and then not cover it.
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November 2023 by Michael Fella
Great service.
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June 2023 by Jeanne A.
After having my windshield replaced, I had to have the car reinspected. When the technician replaced the windshield, a RED inspection sticker was placed on the windshield with VOID written all over it. No one mentioned this to me when I picked up the car. I was driving around for several days with a voided inspection. If I had been stopped, I would have received a ticket for it. When I tried to call Safelite to complain. You cannot get a human being to speak to. And once you finally do, they are in another state and have absolutely no idea what's going on. I was told I could fill out a form online with DMV sending a check for two dollars and then wait for a copy of my current inspection sticker in the mail. In the meantime I'm driving around with a red void sticker risking a ticket. I feel Safelite should have at least have the decency to tell me what was going on.
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June 2023 by Amru Wilks
The technician Christian was very nice and helpful. He carefully removed all the stickers from my old windshield & transferred them to my new windshield. This Included my registration, inspection & PAL srickers. He also gave me new velcro stickers for our EZpass.The young lady Laura in the ioffice was also very nice & super sweet to our 4yo daughter. Even gave her an origami pterodactyl from her desk. GREAT EXPERIENCE! And the best part is NO MORE CRACKED windshield!!?
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May 2023 by Mr D.
Amazingly fast quality service! Friday the 5th, My car got a chip in the windshield from driving on the expressway, 10 mins later that chip became a windshield wide crack thanks to the pot holes on the expressway lol. Geico got me an appointment next day at 4pm. I got there about 15 mins early. They got my car in immediately, and I was back in it and driving home by 4:20! Highly recommend, will definitely return the next time I need to do a glass claim!
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April 2023 by Keith McGuinness
My windshield got a 15 inch crack and the whole thing had to be replaced. Must have been a pebble that hit it. I then filed a claim with my insurance company, and made an appointment to come here. They were very nice & friendly! They called me the day before to confirm my appointment, they had my windshield ready, and the whole process took an hour when I thought I was going to take longer. The employee said that the only problem he was worried about is damaging my registration & inspection sticker, when it was perfectly fine. I’ll definitely come here again for future windshield repairs!
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April 2023 by Kevin G.
Went to the patchogue location for a windshield replacement on my 2017 Audi A4. I'm very unhappy with the service done to my vehicle, for starters they cut up my interior side pillar (which they told me they did - and have ordered a new pillar through audi *allegedly*). Then i noticed that the actual windshield isn't even OEM from audi. It's some chinese fufu knock off brand glass. And then there's a piece of my interior missing which i am 100% getting replaced by safelite. I will fight till the end until y'all make this right. unbelievably shady work from a big name like safelite. So disappointed I wish i hadn't brought my car here.
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March 2023 by mike martin
Spent $1000 on a van windshield. 3 days later the windshield starts to Crack from the bottom of the glass edge up. I take it back to Safelite in Patchogue. I show their manager named Mike the windshield and he says "oh a rock must have hit it" meanwhile the edge of the windshield is 2" below the hood! Impossible for it to be hit there! They are not a honest company! DO NOT stand behind their work!!! Highly recommend using someone else if you need a windshield replaced!
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January 2023 by Emily Hennessey
I will never use Safelite again. I had an appointment to repair my windshield. While waiting for my appointment the crack got bigger. I called safelite to advise of this so they were prepared should I need a new appointment for a replacement. They kept the same appointment and told me someone would be out to fix it. The tech came out and said the crack is too large and cannot repair it and that I will need a new appointment for a replacement windshield. I make a new replacement appointment two weeks out as that was all they had. The day of my appointment I get a call that the glass that was delivered to replace my windshield came damaged and I will need to make ANOTHER new appointment. I finally get a third new appointment a week later and the technician who replaced my windshield scratched up the trim on the inside of my windows in my brand new car. I am now waiting for them to come out to inspect the damage done by the technician. I also never received a call back from customer care when I needed help with my issues I was having.
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October 2022 by Lori Ann
Needed to reschedule. No problem. New appointment within a few days of original. I was told that my appointment was going to take an hour to an hour and a half. Less than an hour it was done. Professional, friendly, and courteous. My credit card, which was needed to hold the appointment was inadvertently charged with the purchase of my new wipers. The office called me to tell me what had happened and that my credit card was credited. They just wanted me to be aware of the activity I was going to see on my statement. I will return to this location in the future. I just hope I don’t have to. ?
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October 2022 by Fiery Wallflowers
Terrible customer service. Don't use safelite for your windshield replacements
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September 2022 by Claude Labbe
Kept me waiting for over 4 hours never contacted me during the day to confirm at the last minute very unprofessional the appointment which they said they would do unable to contact them directly to confirm during the day only to get a phone call canceling the appointment