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September 2023 by Candle hoarder
Branch does not follow NY state banking law section 333 in regard to accessing safe deposit boxes with valid a POA that specifically states it allows the agent to access safe deposit boxes. The box owner is a 91 yo long-time client that has had to relocate out of area for surgery and long-term care for wounds and dementia and cannot travel into the branch.The Pearl River branch was presented all needed ID, original POA, and the key 8/25. Since 6/29 the POA was presented in-person to another Chase branch in our home state and in-branch forms were filled out and notarized to allow agent access to accounts. The agent has had access to transaction accounts on the Chase account since late June. On 8/25 access to the safe deposit box was denied at the Pearl River brand despite all this and told remotely drilling the box was not possible and the agent needs to fly across the country again to close the box.Branch manager, Kanchan Kapur, has a negative attitude, lacks flexibility, customer service skills, and empathy regarding this situation. Her second resolution is to just call a 800 number and make a complaint. DO NOT BANK HERE! Move your money to a local credit union that cares about their customers.
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September 2023 by Lauren P.
Branch does not follow NY state banking law section 333 in regard to accessing safe deposit boxes with valid a POA that specifically states it allows the agent to access safe deposit boxes. The box owner is a 91 yo long-time client that has had to relocate out of area for surgery and long-term care for wounds and dementia and cannot travel into the branch. The Pearl River branch was presented all needed ID, original POA, and the key 8/25. Since 6/29 the POA was presented in-person to another Chase branch in our home state and in-branch forms were filled out and notarized to allow agent access to accounts. The agent has had access to transaction accounts on the Chase account since late June. On 8/25 access to the safe deposit box was denied at the Pearl River brand despite all this and told remotely drilling the box was not possible and the agent needs to fly across the country again to close the box. Branch manager, Kanchan Kapur, has a negative attitude, lacks flexibility, customer service skills, and empathy regarding this situation. Her second resolution is to just call a 800 number and make a complaint. DO NOT BANK HERE! Move your money to a local credit union that cares about their customers.
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October 2022 by E L
Impossible to speak to someone on the phone. Simply wanted to call to ask if a notary was available. Local branch number spins u in circles with stupid pre recorded touch tone options
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August 2022 by Steven Penke
Tellers were polite and very helpful
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November 2021 by Web User
Horrible. Recommend u go elsewhere.
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August 2020 by Sam Stone
If you are in the market for a mortgage do not use Chase. They get you started on the process and take your appraisal fees, then after that good luck getting a hold of anybody.
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August 2020 by Fred Brent
Tries getting a mortgage what a waste of time.
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December 2019 by Ben H.
Best bank I have ever used. I couldn't be happier with everything about this branch. Been going here for over 5 years and have never had an experience that was less than spectacular. Would recommend this chase to everyone.
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December 2019 by Endless Fun
Pretty bad. Got chased out once, so 4 stars for irony.
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November 2018 by Jack Arnold
Went there to cache a bond the woman at the desk without looking up from her phone said “I don't do those you have to wait till someone else is hereâ€. Really ?
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November 2018 by Sandi C.
The people at this bank are always very professional. I had fraud on my checking account, and they gave me a new ATM card right on the spot. They also reversed the fraudulent charges for the past 3 months.
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August 2018 by Spencer P.
Could be friendlier and act like they want a new account. The Nanuet branch is much more accommodating.
