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April 2024 by Cris K
I don't understand the reviews. This CVS is always clean, well maintained, and the staff members doing the stocking or running the counters always greet me when I come in and walk out. And when the self checkout register doesn't work, someone always comes to my aide right in time.The only thing I would change about this place is fixing the understaffing of the associates on Saturdays and Sundays. Sundays gets super packed and busy, and 1 person on the register doesn't make any sense. Especially when the self checkout machines have the tendency of freezing, or having issues with coupons. Take that AI!!! Human service is optimal.
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January 2024 by James Schweiker
Just when i think they cant get worse, they do. They seemed very disorganized and backed up. Everyone going in has to wait another 20 mins after waiting in line for the person to find the prescription. All prescriptions were in big bins they had to look through each one to find prescriptions. Not in the normal organized space they usrd to use. thse were just bins with everyones precriptions dumped in. The girls spent twenty mins to route through all the bins. Crazy
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December 2023 by sofia carty
CVS has the worst and rudest pharmacist I have ever dealt with. I called because I had a quick question regarding my prescription that the automated machine couldn’t answer. After holding on for over 30 minutes, Jaqueline answered the phone, did not answer my question, blew me off & rudely hung up on me. I gave them 1 star because I had to.
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November 2023 by Des Anderson
Nothing but problems here. ALWAYS a line at the pharmacy, no matter the time of day. So many people behind the counter but only one serving. Drive thru often closed. Charged for medications I shouldn’t have been. Its really the worst. Will finally change to another pharmacy.
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November 2023 by mike murray
I was thinking of all the points I could make as to how cvs in pearl river is essentially a joke but it would be a really long message. Sara Park is extremely condescending, patronizing and she even boldly spoke about me to a pharmacy tech. HIPPA VIOLATION?! They never have anyone's meds in stock, they act like you're bothering them when you're just trying to acquire meds and they're supposed to search other locations that may have it. But nope not pearl river! Sara Park needs to be fired. She thinks she's cute talking back at you like you're just another number but she's a straight up embarrassment to cvs.u with a voice
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October 2023 by Diane Maxwell
I'm not Diane. My name is Lou from Arizona. I DID NOT shop here because of so many bad reviews. I am posting this to support those who wrote bad reviews so that corporate CVS can take note that these reviews really mean something. I needed to go to a CVS, but after reading the posts, I went to ShopRite across the street and encourage others to do the same.
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October 2023 by Kyle Botbyle
Love shopping here. Great customer service and amazing staff. Highly recommend! Thank you Josh for helping my mother with her issue much appreciated!!
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October 2023 by Marc S.
I brought my elderly parents to CVS for their Covid and flu shots. Nayabingi Joseph helped us and was THE most understanding, compassionate and caring person we have come across in a LONG time! CVS should be very proud to have him as an employee there .. he's nothing but the BEST!!
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September 2023 by jen mulvey
Horrific pharmacy. My Mom had a 3 month refill processing during week for blood thinner. 1 pill left and would be ready noon Friday. All of a sudden Friday at 1pm they are scrambling as “shortage” calling cardiologist for alternate.I called ShopRite across street and they had medication in stock. They couldn’t reach CVS to transfer all day. I called also. On hold for hour and disconnected.NEVER had that “experience” with my CVS.
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September 2023 by Patricia P.
the worst pharmacy ever.....they text you to tell you that your prescription is ready....you get there and its not even filled.....they should be shut down......horrible....not even worthy of one star!!!!!
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August 2023 by KG
It is a wonder how this place even remains open! The location should be worthy of so much more!! The pharmacy's customer service is atrocious just as every other review states. The pharmacy "manager", Sara Park, should be reprimanded at the very least for her unprofessionalism and rudeness...fired, in my opinion. I did not even ask to speak to a manager but the imbecile who I was speaking to handed the phone to her. She then had the nerve to speak over me and repeat the same phrase over and over again before telling me she had a crowd of people in front of her. I reminded her it was her choice to get on the phone to speak to me, not that I needed to waste my time and breath on yet dealing with another incompetent fool. The reason for my call was that I received a text message stating that my prescription was ready nonetheless! Meanwhile, they had no idea what I was talking about, or where it was! Imagine!! I have every confidence that my physician's office correctly submitted the prescription to this location, hence the text I received stating it was ready for pickup with the amount to be paid! I have been a customer of CVS for years at different locations, and I have always had excellent experiences. This incident will be reported to corporate and possibly further, since it is very concerning. Please be aware that if you receive a text notification that your prescription is ready, it will be non-existent! Absurd!!! If the pharmacy "manager" grabs the phone because she feels like indulging in antagonising you for her amusement...hang up!!!
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July 2023 by russell sirico
They would not let me give zero Stars this is the worst Pharmacy ever it used to be a busy place but everybody in this town realized that the place sucks I've gotten the wrong prescription twice and I recently waited online at the drive-up
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May 2023 by Lauren Rivers
This location is adequately staffed again and the drive thru is flawless. Pharmacy to OTC medication is never a problem. This location is a favorite. Drive thru is something I appreciate now with a toddler.
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March 2023 by kat mat
The service at the pharmacy SUCKS. They are rude on the phone, it takes forever to get through to them, and they lied to me. When they said they can now fill 90 day Rx’s - they neglected to tell me that it does NOT include controlled substances- which F’d up my medicine amount. Don’t go here.
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October 2022 by A Rabbit
I don't know too much about the pharmacy part of this CVS but I've heard neighborhood pharmacy across King Kone is a lot better and that's where my family gets their meds. But ever since dollar general got torn down it's a decent alternative if you need basic things.