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November 2024 by keyana griffith
Horrible service yet highly expensive. My bill skyrocketed when I downgraded my services, make it make sense. Internet was constantly out--not ideal for WFH or being a student. Thankfully, switched to Verizon and paying $100 less than Optimum. Thankful to be rid of the headache!
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October 2024 by Alan Elsner
Knowledgeable, Courteous, Professional, Great experience
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October 2024 by Vivian Morales-Guerrero
It is UNFAIR OF THIS COMPANY TO CHARGE SUCH HIGH PRICES FOR SERVICES. And Not have enough Customer Service Reps to take care of patrons! YOUR PEEKSKILL LOCATION is very SLOW. The reps are nice but when there are 9 people WAITING . There should be more reps ….
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October 2024 by Skylar Fray
Amanda was thorough and was helpful throughout the whole process we’ve been w/ Optimum. We had to call my brother and activate through the phone and she was really patient and kind. Thank you!
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September 2024 by Marguerite Jakaitis
Amanda was very patient and so kind l actually learned a lot from her.
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September 2024 by Paul Ricciardi
Optimum is 20 years behind the times. No pause live tv, no caller id, limited on demand , limited dvr capacity, sales people lie to you , equipment is not great , tech support is useless, plus they are super expensive. Do not ever consider optimum.
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August 2024 by Steph
This is ONLY In reference to the women at the Peekskill, New York optimum store. Two women who sit closest to the left end of the desk when you’re walking in were the only helpful people and thank God for them because there was times where I wanted to cry or throw my phone across the room. I wish I was exaggerating, but I’m Not. I spent hours speaking to customer service on the phone and after all they gave me a hard time about canceling. I’m sticking with Verizon. I’d rather pay extra money than ever have to deal with them again. I don’t normally leave negative reviews but this one I needed to get out.
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August 2024 by Missy Eidelman
Stopped by the Peekskill office to return equipment and upgrade my internet. Amanda and the entire staff were such a pleasure!
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August 2024 by I'm handharrold1
Amanda was patient and kind. We went in for a new phone and thought it was going to be easy to transfer info. After a few bumps, we got everything done. Thank you Amanda. For all your patience. (Peekskill Office)
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July 2024 by Kymoni C
Fast service & nice staff
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July 2024 by Miguel Carlitos
Good service nice the people
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April 2024 by Carlos Rios
I was helped by Carolina and she was the best person there. She was patient and fixed my issue. An asset to the company
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February 2024 by B W
Mostly unpleasant experience - multiple internet drops during work day when working from home, poor technical service with long waits that don't resolve original issue, faulty equipment and poor customer service reps. They are the only game in town which sucks.
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February 2024 by Heidi Murphy
People were friendly, knowledgeable and efficient.
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February 2024 by Nevaeh Harris
AMAZING CUSTOMER SERVICE
