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March 2024 by Caribb Nur
It says 24 hour fitness but it's not 24 hours - it's overpriced
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February 2024 by Maurice Porter
Been a member of this gym for a few years now. Moreover, I get the military discount and I pay yearly. Nice place to work out .. alot of equipment, classes cool people and good energy. ?? I've only had a good experience at this gym and plan to continue here. Peace and blessings!
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February 2024 by Shanua Rodriguez
It really upsets me to write this review about this location. I have been a member since its opening. Even stayed with them during Covid. I haven't been able to go for a few months but I'm finally back in "the swing of things". I really hope my experience yesterday was a temporary one and I don't have to drive 30 mins to Scarsdale when this location is only 5 mins from me.My biggest concern and disappointment was the cleanliness of this place. There use to be a staff member always walking around picking up after stuff and cleaning. I went yesterday after 7 and it was so filthy ?. I stretched in the dance room and there were peoples sweaty tossed away napkins in every corner including under and over dumbbells and such.Then I went to the treadmill and the cleaning fluid was bone dry. More garbage in spots. Luckily I carry my own clorox wipes so i wiped down the rails. I wasnt going to let it ruin my workout. I was like I made it here finally let me continue. Yes, people should clean up after themselves too, but I didn't see anyone cleaning anything.Then I went to do some lunges and other stretching near the wall mirrors ar the end of the ellipticals and still more random garbage. When I moved along to the strength building machines for upper and lower bodies, across from the two staff booths (unpopulated by trainers I guess because it was late on a Saturday), the cleaning solution had like 10% left and the one on the wall towards the locker rooms was empty. So I used my clorox Wipes again. I always wipe down the equipment before and after use but I never had to use so much of my own supply and also see that no one else had options to do so. There was also so much garbage here and there, around those machines.It was after 8 by then and I continued my workout. I tried to rationalize that it's the end of the day and this location closes at 11 or maybe the staff member that cleans was absent for that day, but even by 9 when I was choosing to begin my departure, there were still people coming in to start their work out. Then when I went over by the bikes and saw that another cleaning bottle was empty, I was fed up. Not even the cleaning bottles can be refilled?!? Have they been empty all day??? The women's locker wasn't much better.I could have gone to the woman on shift at the front desk but I didn't. What was she going to do? She seemed like the only person on duty too. She has to manage the desk and cant leave to pick up trash and fill cleaning bottles and I'm also sure people have complained and they may have passed it on to management, but this is serious. This is a health concern. This makes it seem like management doesn't care about the people that go here. There are so many things that can be passed along from sweat. I felt like I was working at a community gym at the bottom of a building's basement and 24hr Fitness costs way more. Never in my life have I seen A GYM this dirty! And I've been recommending people recently to go there, but after I take another visit or 2 at this location I may change my mind.Edited after my post: Please fix this!! This isn't right regardless if I choose a new location after a few more visits. Don't just leave an automated AI response and say "we are working on this" or "we definitely have things to improve on". There are way too many complaints here about health, hygeniene and safety.
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February 2024 by Local Resident
This location is great compared to my local planet fitness. Managers here need to emphasize routine refills of the paper towels & hand sanitizer. By not doing so, you’re showing the lack of principle regarding hygiene.. I always struggle wiping down equipment after use due to the towels not being stocked, even after the holders were replaced recently. Please monitor this more!
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February 2024 by Audria Russell
The staff was very friendly
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February 2024 by Angelica Pérez
The manager is a super rude person, challenging when it comes to communicating, lack of empathy and little solution to my disagreement regarding the automatic payment for the year. What a lack of respect, I have not gone for free, I have paid for a service, I have respected all the rules for this person to treat you in such a way.
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February 2024 by Dave Peart
Another good workout day
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February 2024 by Jose Epps
Please improve your squat racks. The safety’s aren’t stable at all. It’s quite dangerous actually when squatting heavy weight. Im also disappointed because I got a membership at this gym because you guys had platforms just to find out when I go up & over 405LBS the platform sinks in. Then I end up just deadlifting on the floor. Those things need to be fixed especially the unstable safety’s for squats. Just giving criticism for you guys to improve as a gym which will benefit us all.
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February 2024 by Matthew Shore
Jacuzzi is broken/closed ALL the time. Only one pool is heated and it is only open two days per week. Other pool is FREEZING cold.
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January 2024 by Mike McKnight
I enjoy my work out at this gym the equipment clean,I feel as if tonight might have a bad time to work out but I still got my GAINS
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January 2024 by Lisa Smith
This location is completely rancid, if you’re paying attention to details. There was damaged wall that was left for months near the Smithsonian machine. The cleaning crew is only about 2 people. One person a shift so of course they can’t get to every detail.Many cardio machines are not working as they should, month after month no fixes them.They are comfortable charging you money with out given you the services.Now they want you entering the pool area directly through the woman’s and men’s locker room even though the floor is wet and dirty every moment of the day. They have limited pool hours for their benefit. Honestly I might just call the health department or the city. Because I’m pretty sure you can catch a disease in here. Flesh eating bacteria, something. It’s disgusting in there. At least live cleaning materials so that women and men can clean after themselves. How is there no paper towel or disinfectant in the locker rooms where people leave the pool, jacuzzi, suana and steam rooms.On any given day you will find areas extremely dusty.This place should get zero stars.As you’re working out their trainers make you uncomfortable. Some of them will approach you and ask when are you going to sign up with me. Each and every time you see them. The expectation often times is you can’t workout with your friends. Don’t ever appear to another trainer with you. To top it off their training sessions are over priced and it expires.There is accumulated dust and particles under or nearly most machines.The mirror in the ladies locker room had a been missing for at least 2 years.
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January 2024 by Christian Longoria
24 hour fitness? More like 18 hour fitness.
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January 2024 by Edward Sullivan
Men’s locker room is consistently disgusting. Smells like urine even at 6am indicating the bathrooms are never cleaned at night.Aside from that the gym is a mess weights all over the place.
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January 2024 by Gavin Gee
I signed up for a membership today
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December 2023 by Derrick Hobbs
The Gym went Downhill since I joined two years ago. It pains me to write a negative review. I am giving it two stars because the staff is really nice.Here is the the reason for such a low rating:To begin, The Power Rack Platforms are all worn down, uneven and downright unsafe to use. There is four (4) platforms/racks in total. The wooden part of platform(s) has holes in them and the shock cushions are so worn down, that weights sink into them when performing lifts that being from the Power position (floor, I.E deadlifts and Cleans). The safety arms don't lock into place anymore and will come off! It you are looking to train in their Power racks--be warned: it's not safe.Gym is dirty... Dust all over the place, litter on the floor, restroom Smells.
