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August 2023 by John Gooler
Place is dirty
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May 2023 by coachie
Very slow!
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May 2023 by Shaun M.
STAY AWAY!!!!!! Go to #Costco or #Sam'sClub I recently moved from Queens, NY, to Westchester County, NY. After making two online pick-up orders and two in-store purchases at the Phelem location, my visit has been the worst experience I have ever had at a BJ's location. I should have known I was in a different type of store than I am used to when I saw armed security patrolling the store. In addition, you can not make an online order pick-up because the spots reserved for order pick-ups are filled with cars of customers who are shopping in the store. Both times my order needed to be corrected, and I found myself driving back to retrieve a missing item. If you have kids, avoid this place at all costs because the customers and the employees are fouled mouth and disrespectful. Finally, I purchased a 65-inch tv a week ago and discovered today that the TV price had decreased. Logically, I went to customer service and asked for a price adjustment. The customer service rep needed to find out if the price adjustment was possible and called the manager. The manager told me my only options were to return the TV to the store so they could return it and for me to purchase the same/new tv at the discounted price. Who in corporate decided on this policy? I'm done and will not be renewing my membership.
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May 2023 by Yanique A.
BJs this check cashing system is not working out. The self checking is ABSOLUTELY NOT an effective way to get in and out. Especially on busy days. Please work on bringing back the cashiers or having an employee stationed at every check out station to make this place more efficient.
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May 2023 by Google user
I mean. It's the typical BJs. Some stuff they have coupons for on the app aren't always in the store but that's typical for any store.
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April 2023 by Tasha B.
When I need salads and a few staple items. I come to bj's. I also love their rotisserie chicken. I make meals and salads to save money.
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April 2023 by Wolfink
I mean. It's the typical BJs. Some stuff they have coupons for on the app aren't always in the store but that's typical for any store.
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January 2023 by Laura N.
Do not visit this BJs on a Saturday! Waited in line for over an hour to check out!! They had only a fraction of check outs open to then have to wait in line to exit the store for things to be security checked.DO NOT GO ON A SATURDAY!! Ridiculous!!!
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October 2022 by UNIAGOS INTERNATIONAL s.p.a r.k *PHOEBE
HOT DOGS \\u0026 FREE LARGE SODA STILL $1.50. ALWAYS PRESIDENT CEO REPORTED QUOTED SAYING.
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July 2022 by Tamika B.
Bjs is the worst business I ever encounter. I ordered a five peace table set from them off of thier website in May. When I received my table it was damaged, I called bjs and informed them that the table was damaged and I wanted a refund. Bjs sent UPS to come and pick up my package on June 1st. It is now July 10, 2022 and I have not received my refund back. I have called numerous of times and all the representatives just give me the run around. DONT EVER ORDER ANYTHING FROM BJS EVER THEY DONT WANT TO GIVE MONEY BACK.....
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July 2022 by Ron K
This place used to be great especially at the height of covid 19. It was clean and well stocked. It must be under new management because they are a complete 180 now. The place is filthy, disorganized and several things are missing. No more cashiers either....I'll be shopping elsewhere.
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June 2022 by Miss B.
Worst catering experience! Put in a catering order 72 hours in advance. Asked for 4 trays of the mini croissant sandwiches (all turkey) to be ready on Saturday June 11th at 10am. Got to the store at 10am sharp but didn't go directly to pick up the food. Spent 10 mins looking for the 32ct chocolate chip cookies advertised on the site for $5.39 each. Of course, I couldn't find it. Went to the bakery department and was told it is in a different package. Yeah but now that package costs $8.99. Con artists.Finally get to the catering department only to find out my order wasn't ready. I spent 40 mins waiting for them to complete my order. While waiting I decided to look for the Land O Lakes 3lb of sliced American cheese. Couldn't find it in the cheese department so went to the deli and asked. I was told they had to give it to me. Ok, cool! However once he was done, the total price was $15.00 vs the $10.00 advertised on the site. I put the packs in the refrigerated section and opted for the cheaper Kraft 4lb package. Finally get my catered order, get to my destination only to find out they gave me the wrong order. I wanted all turkey, they gave me turkey, roast beef and ham. That's not what I ordered. Definitely would've suggest getting any catering done by BJs
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June 2022 by Forrest B.
It's fairly average as far as service. Lines are always long and people are rude but it's a wholesale/bull item store; these things are expected
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April 2022 by carlos rivas
receiving is very bad 4hr to give me a door and tell me.he need to make space to unloading the truck
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April 2022 by Frank Singleton
Hello ? BJ's good service.