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December 2023 by Adam North
My experience with Trustco could not have been better. They did almost all of the work in getting my application in order, they accommodated my closing date preference and the closing was very quick and without issue. I would highly recommend this group to anyone looking for a great loan experience.
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November 2023 by Kimberly Assatly
Barbara Carlson was amazing! She was always available and talked me through every step of our HELOC. I am excited to work with her again and will be opening a CD with her this week. Thanks!
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November 2023 by jean salzarulo
Barbara Carlsson was a true dream to work with. She was responsive and extremely knowledgeable. I would recommend her to anyone looking for banking advice.
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September 2023 by Glen P. Ahlers, Esq.
I highly recommend Barbara Carlsson from Trustco. She was wonderful and went the extra mile helping me with a first mortgage from Trustco. It was an excellent experience in no small part due to Ms. Carlsson's efforts.
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September 2023 by Zalmen Rosenzweig
Great Home Equity lender. Smooth process, agreeable underwriting and good intro rate. Barbara's communication is outstanding.
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July 2023 by Ally
Trustco was a good choice for my business account. I opened my account over a year ago to avoid big bank common issues. Joseph Betances is an great customer representative here and is exuberant about assisting. The whole staff is truly helpful and always willing to assist.One of the most important reasons I appreciate and recommend Trustco is the availability of human communication and more personable customer care. Getting someone on the phone at this branch is easy and effective. The main branch in Schenectady, New York also picks up.
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June 2023 by Alisande
Trustco was a good choice for my business account. I opened my account over a year ago to avoid big bank common issues. Joseph Betances is an great customer representative here and is exuberant about assisting. The whole staff is truly helpful and always willing to assist.One of the most important reasons I appreciate and recommend Trustco is the availability of human communication and more personable customer care. Getting someone on the phone at this branch is easy and effective. The main branch in Schenectady, New York also picks up.
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May 2020 by Prasad Soma
This branch is awesome, knowledgeable and courtious, Anthony and Melissa was great help. Recommend going here
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February 2019 by aroundNYC
I went to Trustco bank in Pelham today with the intention on opening a 19month CD @ 2.75 interest rate. However I left not opening an account and uncomfortable. As we entered the banker Manuel was there to greet and assist us. I told him what I was looking for and he looked at me like I was mentally incapable, thats when I started feeling uncomfortable. I sat, he briefly explained (about 20 sec) the CD, but emphasized the minimum amount twice. With good faith I said I would like to move forward and gave him a bank certified check. He inspected the check for a solid minute front and back like it was fake (maybe the amount was to high for someone who looked like me). Then told me it will take 11 days for the check to be cleared. Yes, a bank certified check takes 11 days to clear. Thats when I had enough and told him I would not be needing the banks business.