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July 2024 by Rai Yiannakos
I’ve been an AAA member since I started driving at age 16. I recently moved to the area and sent this location an email saying that I needed to move my membership and also inquiring about car insurance, since my current insurance is through AAA. That was over 3 weeks ago and I still haven’t heard back. I guess they have no use for my business anymore.
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June 2024 by David Palmer
Super quick and easy service. Stopped in to get an International Driver Permit and everything was taken care of great! Staff were friendly and wonderful!
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April 2024 by Laura
I wouldn't waste your money here for driving lessons. my driving instructor was awful. He would sit in the car and say nothing the entire time. No input, no advice, no teaching. If you asked a question, his answers were never helpful in aiding you to Learn anything. He at multiple points even taught me the WRONG things. Telling me that my hand poistioning on the wheel didnt matter, etc. Also had a road rage issue and even yelled a slur at a driver during one of our first lessons. Go somewhere else, especially if you or your kid has anxiety or is not confident driving. These driving lessons will not help you learn and made me a worse driver.
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March 2024 by mark DeCarolis
Can't talk to no one they don't answer the phone
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March 2024 by Susan Katz Aser
Always helpful.
Good knowledgeable staff.
We got International Drivers Permit.
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March 2024 by Christine D.
I called to make an appointment for insurance services. They made an appointment over the phone for the next month. I called the Monday of the week of the appointment (Friday) and was told there was no appointment. I went in as scheduled, just in case, and they said no appointment. Told me to leave a voicemail for them to call me to make another appointment. After 3 voicemails and no call back I called to speak with a supervisor. The woman who answered took my name, aaa card number, address and date of birth, put me on hold for 5 minutes and then disconnected me. No call back. If you want service, go somewhere else. It's not happening here.
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February 2024 by Michael Beane
Battery 101 class, great teacher
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February 2024 by Dick Sturges
Outstanding service and excellent help for our travel plans. Amy is great, so helpful and knowledgeable!
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January 2024 by Adrienne Alvaro
I went in to book a trip with a friend. The person assisting us (Sonya W) could not be any less enthused with helping us. We gave a list of places that we did not want to travel to but did not have a specific destination. We named a couple places and after some typing on her keyboard, she replied there is nothing available with no other information. When another place was suggested we received the same response, “there’s nothing available”. In previous interactions with a “travel agent”, some recommendations or suggestions are made. Unfortunately this was not our experience so we walked out without any information. I would not recommend using them for your next booking which is unfortunate. Customer service was not a priority at this appointment.
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December 2023 by Audrey Swank
Very helpful.
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November 2023 by Christopher Macneil
Great people and Great Services Provided
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September 2023 by Marlene Fanara
Very helpful and friendly. I would recommend this place.
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September 2023 by Barb Meyer
Trip tik ready and very helpful for trip south.
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September 2023 by Douglas Caine
Prompt service!
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August 2023 by Amy Cassidy
We recently turned to AAA Penfield to help us book a trip to Hawaii. This was a big trip for us and we thought it was best to turn to someone with more experience. The agent was not familiar with Hawaii, did not research places for us to book, and once we did book our trip and the commission was earned, she stopped responding to emails. We will not be using AAA again for our travel needs.
