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August 2023 by Sami Eddy
This place was recommended to me by multiple coworkers of mine and I am very glad I switched from my previous mechanic in the area. Pen Fair is fantastic. Their pricing is very reasonable, the service is always impeccable. They pointed out a problem from our previous garage and made sure we were taken care of properly without any hassle or extra charges.Ron is so friendly on the phone and is very transparent about whatever is wrong with my car (I really beat her up) so that I can be an educated consumer and we can work together to get her back in shape. He explains the job in a way anybody can understand.I grew up with a few family members in the industry so I know a good garage when I'm at one. These guys are busting at the seams with business because they are simply the best and deserve the utmost recognition and respect.Services: Air & cabin filter replacement
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July 2023 by saint Thia with Transfiguration Chapel Inc.
This shop is top notch! Thank you for troubleshooting my Dodge Journey today.
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July 2023 by Marybeth McConnell
They were super helpfull when we had a flat tire!
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May 2023 by tyler harris
Great place! They tried for days, almost weeks, to work with my absolutely useless warranty company(Smart Autocare). Once that claim was denied (the warranty "expert" claimed the leaf spring, in the middle of the pack, broke due to literal surface rust on a part used in upstate NY, right after winter.) After that debacle was over, these guys had my parts ordered and installed before the week was over. Fantastic! Highly recommend them.Services: Steering & suspension repair
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March 2023 by j s
Crew are top notch, all pro. If you're getting your vehicle serviced anywhere else you must be on something. Pen Fair is fast, reliable, professional, and above all honest. In my over 30 years of working with automotive shops Pen Fair is hands down the best in Rochester and surroundings areas.
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August 2022 by mancavetestsite
I am a retired head school bus mechanic. So obviously I have a good knowledge base on vehicle repair. I need a knee and hip replacement so doing my own work on my cars has just become too painful, so I bring my cars to Pennfair service.I'm hard to please but they have always been fair, quick and very good to deal with. I highly recommend them. Do not go to dealers. They are all profit based, and always looking to things wrong or ways to up sell you.
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August 2022 by Kate Thon
PenFair is owned by an expert mechanic and honest guy, Chris. They are the best in Rochester.Services: Auto power window repair
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May 2022 by Nick Jones
My go to mechanic. Trust worthy guys that do great work!
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April 2022 by Quinn Lewis
Chris and Ron have taken excellent care of both my wife and my cars over the last few years. These guys are the real deal -honest, extremely friendly, excellent communication of problems / repairs, and top-notch work to boot. I doubt I'll ever take either vehicle we have to any other shop, and as others have stated, their pricing is extremely fair and honest as well. I understand that some folks have had dubious interactions with other shops, that leave them either on comfortable, or mistrusting, but you can set those feelings aside at Pen Fair Services. Can't recommend them highly enough!
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October 2021 by Carmen Perez
It was a rip off!! My car was there for 4 months and when I finally picked it up, it left me in the expressway on my way home.I took it back and it happened again. Never take your vehicles there!
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August 2021 by Kristen Day
Chris and his team were quick, honest and reliable. Will use them in the future as well as reccomend to others.
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June 2021 by meghan Lougen
Always a pleasure to see these fellas!Thank you for always taking such GREAT care of me, grateful for you!
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April 2021 by Naomi Dillin
Congenial and competent.Feel they are fair in pricing.
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December 2020 by paula mendes
We have taken are cars there for years .They are very reasonable . The service is great .
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December 2020 by Karen Dieruf
Best place to have your car worked on!
