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February 2024 by Brittany Biddle
I’ve used this store for ages because it’s right around the corner from me. We had a family member unexpectedly go into the hospital, & in the chaos, we ran out of dog food. I placed a curbside order to be able to grab on my way home, but due to some unexpected updates at the hospital, I left later than planned. I was crossing my fingers I could make it prior to 6:00 to avoid having to go to a different pet store in Victor for our dogs food. I ended up arriving at the store right at 5:59. (Closing at 6:00). I absolutely *hated* being that person, but it had been a rough week. I didn’t grab a name, but the younger guy working was so kind and compassionate bringing my order out to me right at 6:00. I apologized up and down for being that person, and he was so kind. Having worked retail prior, I know how much you want to close up right on time. This week just got the best of us, and having such a friendly face after a tough day was much appreciated. If you can find out who was locking up at 6:00, please thank him for me! I didn’t want to go into all the details with him, but his kindness was the highlight of a very rough week.
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February 2024 by Tom K
Very helpfull staff.
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November 2023 by William Liberti
My first time there at the pet store. I was very happy with the service and very pleasant. The girl was at the cashier. Thank you.Bill l
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November 2023 by Jennifer Brooks
Went to the Penfield store for dog grooming they were excellent!!
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September 2023 by deidra miller
Horrible customer service. I placed on order on line and did not receive it. When I called I was told I would receive it the next day which was unacceptable.
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August 2023 by Lindy Wood
Pet Supply of Penfield,NY gets my 5 ? Review because it is such a pleasant experienceW just the right amount ofPositive assistance! Really can Make Your Day! Specials & Discounts abound w their Rewards Program..don't forget to add your phone number @ checkout for all the price breaks!
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July 2023 by Ed-G
For pet store, it's a good place to go. They had the Seresto collars that we needed for our dogs. They also provided us the current discounts without us having to use an app or a flyer or anything which was very much appreciated.
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July 2023 by Julia Ann
My dog Khofo got his nails trimmed today and the woman working did an amazing job!! He’s a German Shepard and she was so nurturing and showed him lots of love!
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July 2023 by Molly Buczek
The employees went out of their way to help me find a food for my fussy dog who has decided she doesn't like her food anymore. She gave me good advice and I'm trying your brand of canned dog food.
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July 2023 by Karen Tunnell (Me)
If you need to get things for your fur-baby(s). Pet Supplies Plus Penfield is the place to go.
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July 2023 by Sandie H.
Just used the wash station and I have a membership. The girls were busy and asked if I had a dog wash card and I said yes. I was told to go ahead and wash my dog. When I was finished, I proceeded to go get my card stamped. As a young lady at the register was about to do it a young girl said I already stamped it. I am mediately told her that that was very sneaky, and she did it behind my back while I was washing my dog The gal being sneaky was Michaela a store manager She told me I told her it was OK She is a liar, flat out liar. I never had a conversation with her telling me that and she said I did. I'm really disappointed since I always use their dog wash, but always get my card stamped. To not be trusted is one thing, but to be lied to is another. She should've told me she sneakily stamped it without my knowledge. Shame on you and Michaela.
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May 2023 by Debbie SanFillipo
Purchased my 25 lb bag of dog food and picked it up curbside. The girl who brought it out was friendly and quick! It was quick and easy!
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May 2023 by michelle woods
Everyone is always so friendly my puppy loves going there... He gets boiled in treats and they have great products for great prices
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March 2023 by CJ E.
Beware dog owners. I would give this a "0" if I could . Groomer named Sarah inflexible & sent all 3 dogs away despite booking months in advance. She booked an hour to groom all three dogs in 60 minutes. I encountered a delay & rushed there w/all 3 dogs. She came storming out & said "your 15 minutes late " I can't see them! " I said well there's still 45 min can you groom the 4 pound puppy. Her response "No !" I asked why would you schedule all 3 in an hour if you can't even see the 4 pound dog in 45 minutes . Albeit I was 15 min late but no flexibility for the open 45 minutes in her schedule , lost revenue for the store . Don't think they care because when I got their all the workers were just talking to each other & not working , just socializing with each other . Don't think this store needs any revenue or cares about the customer !!!!Stay away -- go to Petco or elsewhere where they care !!!! This store does not !
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March 2023 by Alex Tubman
Excellent shop. Best of the big names