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March 2024 by Susan M.
The groomers know what they're doing! Vanessa and the team worked tirelessly to ensure both of my dogs were handled with kid gloves. They both look AMAZING thanks to them! I will forever be a customer!
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February 2024 by Courtney Koval
the manager is pretty cute
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July 2023 by Sandie H.
Just used the wash station and I have a membership. The girls were busy and asked if I had a dog wash card and I said yes. I was told to go ahead and wash my dog. When I was finished, I proceeded to go get my card stamped. As a young lady at the register was about to do it a young girl said I already stamped it. I am mediately told her that that was very sneaky, and she did it behind my back while I was washing my dog The gal being sneaky was Michaela a store manager She told me I told her it was OK She is a liar, flat out liar. I never had a conversation with her telling me that and she said I did. I'm really disappointed since I always use their dog wash, but always get my card stamped. To not be trusted is one thing, but to be lied to is another. She should've told me she sneakily stamped it without my knowledge. Shame on you and Michaela.
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May 2023 by Carol Lewis
The grooming department is the best around
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March 2023 by CJ E.
Beware dog owners. I would give this a "0" if I could . Groomer named Sarah inflexible & sent all 3 dogs away despite booking months in advance. She booked an hour to groom all three dogs in 60 minutes. I encountered a delay & rushed there w/all 3 dogs. She came storming out & said "your 15 minutes late " I can't see them! " I said well there's still 45 min can you groom the 4 pound puppy. Her response "No !" I asked why would you schedule all 3 in an hour if you can't even see the 4 pound dog in 45 minutes . Albeit I was 15 min late but no flexibility for the open 45 minutes in her schedule , lost revenue for the store . Don't think they care because when I got their all the workers were just talking to each other & not working , just socializing with each other . Don't think this store needs any revenue or cares about the customer !!!! Stay away -- go to Petco or elsewhere where they care !!!! This store does not !
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March 2023 by Michelle V.
Great selection Just make sure you use your coupons those are where the deals are at
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November 2022 by Rebecca S.
I really like the people at the Penfield store as they are always so helpful and friendly. Also, this store seems to have whatever I need that is sold out at stores that are closer to me. Whenever I purchase something online and I come to the store to pick it up, there's always a hand written 'thank you' taped to my items. I think that's a nice touch!
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September 2022 by Donice Mulberry
I do not recommend this store. We were charged 30.00 more than the other groomer for our Medium Size Dog which they claim was a large dog. These people will rip you off to fill their own pockets. We groom our dog monthly and had no problems with other groomers. We wanted to try Pet Supplies Plus. NOT RECOMMENDED!
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June 2022 by Mary B.
The staff is friendly and ready to help. The items I want are always in stock. All of my animals' (dog, cat, parakeets, rabbit) needs can be met at this one store. The store is always clean and orderly, as well.
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May 2021 by Yesh U C.
I love going to our neighbor pet supplies plus store in Penfield Ny. The staff is knowledgeable and ready to answer an questions with kindness and hands on customer service if needed. My dog RicoSuave loves it there. His groomer Kasper is amazing. They really love what they do. You could bath your dog yourself at their very clean bath areas. Thank you guys. Your the best.
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November 2020 by Riley W.
The employees here are so so nice. I have bad social anxiety so I can't even express how much I appreciate their sociability; this is one of the very few places I go where I feel like I can actually have a short conversation with the people working there and I never feel anxious at all shopping there. It makes such a huge difference to me and makes my day! :)
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August 2020 by Amber M.
Was here today around 1230 pm and our cashier Danielle was TERRIBLE! I gave only two stars because the rest of the employees were very nice. As we were cashing out my 18 month old daughter was standing beside my mom and she had stepped backwards and she got caught in the rigged up plastic with PVC pipe and Danielle who was cashing us out scolded my 18 month old daughter saying she had to leave it alone when it was accident and told her "you do not touch this" while pointing her finger in my daughters face my mom spoke up and said shes a baby and didnt mean it the plastic had stuck to her. Danielle then comments back to my mom "you need to control her" My first time here and it was a terrible experience. How in the world is it a toddlers fault that she steps back and gets caught in that rigged up mess. And NO ONE should ever scold someone else's child especially when it was not her fault.
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August 2018 by Jeff M.
4/5 attempts at this store, crickets not in stock. I give up with the convenience of location.
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March 2018 by Lisa D.
The staff is always friendly and helpful. The managers are responsive & pleasant. Their prices are fair; their sales and coupons are excellent and if they have something priced higher than a competitor, they will price match! I only wish their they would have a better selection of products for pets other than cats and dogs. But hey, I have yet to find a store that literally has everything and knowledgeable staff! I'll take the store with knowledgeable staff every time. Have you ever asked for information from staff in some of the huge chain stores and gotten that deer in headlights look ? I would highly recommend giving Pet Supplies Plus a try.
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February 2018 by Brianne S.
On the ever search to find things to keep my German shepherd busy I stopped here in Fairport, NY. Small store, dusty products, and employees disinterested. They have limited products for cats, dogs, fish, birds, small animals, etc. One product she did love was by flappy chirp and play that I located on my own. It makes gentle sounds like a bird and comes in small and large. I also bought a squeak kind, her second favorite. PS don't let dog take it out in snow even for a minute, it can ruin the battery! I had to run a hair dryer on cool to fix it!
