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April 2023 by Allison Bismarck
The woman employee was SO rude! Why do you get a job that is public facing when you hate people - or maybe just unhappy with her life. Who knows? But that I could have dealt with. They also had a hard time even finding my reservation (which I showed them) and getting me a car. Hertz should be ashamed of this location.
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February 2023 by Peatrick
Let me preface this by saying that a 1 star review is FAR too generous. We showed up to grab the rental, which was reserved weeks in advance, only to be left disappointed to find out that no vehicles were available. None.The woman at the counter merely shrugged and informed us that we'd need to contact Hertz in Fairport, as she was not an employee and couldn't tell us why no one bothered to deliver the rental vehicles, let alone why there were *zero* attempts at communicating this status... we were on our own and basically stranded with zero options.To top it all off, Hertz still managed to charge our credit card for a vehicle that did not exist. SOME type of communication, a phone call, even an email would have saved us from standing there equally as dumbfounded as the woman working the counter. An impressive level of incompetence is on display here. I could have dealt with the general dismissive and rude behavior and lack of customer service abilities, i get it -- everyone hates their job, but she was pretty bad even for a disgruntled worker drone.
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October 2022 by Greg Patrick
Pretty disappointed with the service at Hertz location in the Penn Yan airport: The woman employee was unnecessarily rude and lacked basic customer service skills. In addition, the car was filthy on the outside and reeked of marijuana on the inside.On top of this, they didn’t have any boosters or car seats (even though I had reserved one serval days ago). A simple heads up could have given me time find another solution.
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October 2021 by Erica Clark
Booked a car for a road trip at a very reasonable rate. The car's interior was very clean and was loaded with more features than I expected. Checking in & out was very easy. As with a lot of car rentals a deposit is going to be held and the amount that is held is less if you use a credit card over a debit card.
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October 2021 by John Clark
Rented a car to drive to Rochester. Excellent experience! They even upgraded me! Car was ready, clean, and the check in process was super fast and efficient!
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October 2021 by Anna Newman
Do not get a vehicle from this place, they will just send you through the ringer and in the end you still won’t leave with a vehicle. They never said anything about a 500 charge for using a debit card, in the end just help yourself and go to enterprise in Geneva.
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October 2021 by Markus P. Labulus
An impressive mix of disgruntled and incompetent.
