“I love the selection at the store and the friendly help most of the store employees offer. However, the girls at the check out counter can be extremely unfriendly and even rude. Just now I went to check out and the girl at the register almost shouted “is that it”, never looked at me, then after I paid, she handed me the receipt without a thank you even though I said thank you to her. Friendly customer service counts especially at the register.”
“Needed a 275 gal. fuel oil tank. Tank was in stock, on site. Price was best deal regionally or online. Walked in store, paid, helped me load, done in 15 minutes. Maybe you should conduct customer service training at Lowe's. Thanks!”
“As an interior designer in the FingerLakes and Rochester area, I have continued to be impressed with the work of Edward and his team at Whispering Pines Woodworking! I first sought out Whispering Pines years ago to make furniture for my Rochester house. When Edward took over Whispering Pines to focus on custom kitchens, bath cabinetry and countertop specialities, we were excited to refer our clients to the wonderful work he and his team produce.
Edward is extremely professional and is easy to work with! You can tell he loves what he does because he is always smiling! He has a great process which he explains to his clients so they are always aware of what to expect and what is required at the various phases. In almost a decade, with all the client projects I have referred, they have never missed a deadline. This has been a wonderful working relationship for us.
In fact, when I decided to do a kitchen renovation for my own house a few years ago, Whispering Pines was the only choice I considered to build my dream kitchen! The final result was fantastic! Edward even found a way to fit in a wine fridge where there had been unused space. The timeless quarter sawn white oak cabinets are custom furniture quality and blend seamlessly into our open plan.
Recently Edward worked with us on a new Keuka Lake home for our clients, installing our designs for a custom kitchen, laundry room, primary bath, guest and cabana baths. His team was even able to install the 14ft live-edge kitchen island countertop we had selected with our clients.
We highly recommend Edward and Whispering Pines for your next project!
Heather DeMoras
Heather DeMoras Design Consultants, Inc.”