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September 2023 by Violet Snow
Friendly home-town bank. Samantha, the manager, does a lot for the community and creates a warm atmosphere. I love going there.
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December 2022 by Marcia Weiss
Over the years the branch in Phoenicia has come through as an incredible personal banking asset for me. Thank you for being friendly, helpful and looking out for me.
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June 2022 by Nolan Wilder
I love all the people here. Very friendly. Small town vibes because we are a small town. Best banking crew in the Catskills.
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December 2021 by Manny JP
I love ❤️ this bank. It’s always sad to see that employees that I have gotten comfortable with move elsewhere but the new employees are just as good. Since $ can be a sensitive subject, I’m happy that the staff is so welcoming. Whether I call the 800 number or go visit my local branch I feel comfortable using this bank to keep my $ safe. This office tends to have great/beautiful decor to celebrate the seasons. In addition to the beautiful display of giveaways for different events.
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December 2021 by susan robertson
I just want to share what a positive, helpful, rewarding experience I’ve had with your Bank Manager Samatha Awand-Gortel !!!!I had created a confused mess of my banking systems and was in dire need of some real help in sorting it out. Much to my relief, “Sam” straightened me all out !!! She is remarkably knowledgeable , efficient and kind . She turned a dreaded difficult task into a “problem solved “. I cannot thank her enough…..
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December 2021 by Christopher Foglia
For the past couple of years I have been paying very high insurance coverage for my vehicle and I was getting fed up. Samantha Awand-gortel suggested I try getting coverage through them. After giving her my email with in 5 minutes I was contacted by a great insurance agent, Philip Bender-Tymon. All that was required of me was a copy of my insurance policy and a photo ID. Within A day I had a quote for a new plan that saved me thousands. Within the week I had new coverage. My cost per year was 6,600 after dealing with Samantha and Philip I was down to 1,600 a year. I couldn’t be happier. Highly recommend.
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July 2021 by Dr. Bruce Schneider
I've been banking at the Phoenicia branch of Ulster Savings for several years. My experience there has consistently been excellent. The branch managers and tellers are knowledgeable and very helpful. It's rare to find this level of customer service and I'm grateful have found it. Thanks!
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April 2021 by Jeff Collins
I really enjoy banking with the phoenicia branch. I switched from key bank years ago and have been extremely happy with the service ulster savings provides. They even give me treats for me dog!
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April 2021 by Patricia Ryder
I have never been in ulster savings bank where the staff has been has rude or disrespectful, these ladies and gentlemen work hard for all of us and will do anything to help. But i have seen a few rude clients. maybe we all just need to chill, its been a rough year but we got through it. thank you to all the staff at Ulster Savings Banks.
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September 2020 by Amy Ricciardella
Always excellent customer service. Samantha and Lynn are always ready to help any way they can. Wouldn't bank anywhere else.
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April 2020 by Amy Rosen
I've banked with the Phoenicia branch of Ulster for several years and it has always been a convenient and delightful experience. Everyone is very warm and helpful, and greets the regulars by name. There is even good complimentary coffee and local businesses and artists are featured regularly. But it is the high standard of customer service that has led me to write this review in appreciation. Branch manager Samantha has personally helped me with real emergencies before, including tracking down a wire transfer urgently needed for a real estate transaction and with dealing with a problem while traveling overseas. Jane in their insurance department is also incredibly helpful and an asset to the branch. Between this very personalized service, local flavor, and their community support and involvement,I feel fortunate indeed they are in our town.
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March 2020 by Ricarda O'Conner
It is really bizarre to read the critical reviews of the exemplary employees of Ulster Savings in Phoenicia. My experience at US Phoenicia has always been wonderful. Manager Samantha Awand-Gortel (who was a teller when we first started with the bank) is the definition of the word, "professional", as is the rest of the friendly helpful staff. No matter how complicated the financial issue, Sam & company always address it swiftly. Problems get solved. And all with a level of personal service and kindness that makes it a pleasure to go to the bank.
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March 2020 by Amy Jackson
I'm posting because I'm shocked by the few negative reviews I've read here. USB is a true "community bank": the hours are designed to accommodate the needs of local workers/businesses, the tellers are "up close and personal", greeting the customers they know by name, always friendly and helpful to all; and USB periodically schedules events to thank the community and help local businesses. The 'jewel' in this bank's crown, however, is the bank manager, Samantha Awand-Gortel: beautiful inside and out, she's helpful, personable, a patient problem solver , and a dedicated and tireless worker for the community. I cannot imagine having a better banking experience anywhere!
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February 2020 by Joyce Grant
Terrific Customer Service! Always Professional. A Huge asset to our Town, always willing to help local causes. Branch Manager Samantha & her staff are always willing to explain things well, and help whenever they can. My family has used this bank for years, on a personal level. & I have worked with them in a professional level in many capacities as the Town Clerk of the Town of Shandaken, NY
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February 2020 by Photo Design
Some of the sweetest women work here who love to chat with customers. There is a community atmosphere and local comfort here. Great bank!
