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March 2024 by Rivajeta Rene
Disappointing Customer Experience Due to Manager’s Rudeness at Home SenseI recently visited Home Sense with the intention of returning an item that was 11 days past the return deadline. While I understood the policy, I hoped for some flexibility given the item’s significant expense. However, my experience was marred by the rude behavior of the store manager, Lisa Inchle.Upon approaching the front desk, I politely inquired about the possibility of a return. The staff member kindly offered to check with their manager, Lisa. Unfortunately, when Lisa arrived, her demeanor was anything but welcoming. Without a greeting or even a glance in my direction, she curtly stated, “What’s this,” leaving me utterly confused.Attempting to explain my situation, I started, “I asked her I was wondering if you could…” before being abruptly cut off by Lisa, who tersely informed me that the return period had elapsed. While I was aware of the policy, I had hoped for some understanding or perhaps an exception given the circumstances. However, Lisa’s response was not only dismissive but also delivered with a defensive attitude that left me feeling disrespected.What was particularly disappointing was Lisa’s demeanor towards me, which seemed to worsen as I spoke. I couldn’t help but feel that her rudeness was exacerbated by my accent, which is unacceptable in any customer service interaction.In all my years of shopping, I have never encountered such blatant rudeness from a store manager. While I understand the importance of adhering to policies, basic courtesy and respect should never be compromised. My experience with Lisa Inchle at Home Sense was deeply disappointing, and I hope the management takes steps to address such behavior to ensure a more welcoming environment for all customers.
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March 2024 by Sandra Halleran
Just had amazing customer service at Homesense. The cashier was very nice....but even better, as I was leaving the store, I realized I had lost my keys. A young man employee went all around the store with me helping to look for them. Thankfully, someone turned them in! The young man was very helpful, even after my keys were found. He helped me to take my purchases to my car. I'm thankful for everyone's kindness.
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February 2024 by Susan Brown
I found what I was looking for and some other things as well. So fun going there! I just love the selection!
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February 2024 by Jerry Cruz
This store has everything you need and want or don't want! Love this store!
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January 2024 by Syed Waliullah
Nice place for good deals
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January 2024 by fernando blanco artiles
Excellent
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December 2023 by S Rao
The cashiers at this location are so rude. I was here last night 12/1/23 around 9pm and the cashier (an AA woman, didn’t get her name so can only give a description) was so rude, I will never go back. Also notice how the manager at this location never responds to low reviews? That’s a clear sign that the business is poorly run. They don’t even care about low views.
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December 2023 by Chris Kuntz
Great prices. Good selection
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December 2023 by Jeff Tyrrell
Great selection of home goods.
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November 2023 by Pickle Rick
I found Al Capones grave here.
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November 2023 by Matthew Shea
Nice place, never been there before. It's kind of like Bed Bath & Beyond, but with more of the "Beyond" part. The place is packed with products. No signs of the stock problems and supply chain issues of so many other stores these days. The place was clean, orderly, and clearly well-kept. It was staffed well, everyone was nice, and the products seem to be high quality for reasonable prices. Even things like furniture which one might expect to be insanely overpriced actually had decent prices. I never been there before and stopped in to kill time before an appointment, so I didn't buy much. It was just a wooden centerpiece bowl for my kitchen table. It was high quality, only $14.95, and I'm quite pleased with it.
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September 2023 by Cody Dizmang
Love this store, similar to all TJ Max stores but it was good furniture!
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September 2023 by Cathy Fraser
Lots of amazing home decor items! I went there with the intention of not buying anything and ended up purchasing an area rug!
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August 2023 by Joe Matt
Stick to clearance products for a fair deal. Lots of products for the home
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August 2023 by Precious petals bakes
I choose Homesense when I need home decos. Their prices are reasonable also good size of inventory.
