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December 2023 by P.
December, 2023: Their staff were quite nice & helpful. The Pittsford bank ? was clean & festive.
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March 2023 by Jose Ferrao
Great customer service, but if you have a day job, the schedule will not fit your needs as they on open Monday to Friday 9am - 4:30 pm. If you lose your ATM card and need money they do not issue cash only checks.
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May 2022 by Zach Butler
I have been banking at PFCU for over 20 years. From auto loans to personal loans to credit cards they have always provided very competitive rates. But by far the best part of banking here is the incredible customer service I receive. They have gone above and beyond to help me meet my needs and goals. It's also just really nice to call your bank and speak to the same person you have been for years!
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May 2022 by Zach Lachance-Butler
I have been banking at PFCU for over 20 years. From auto loans to personal loans to credit cards they have always provided very competitive rates. But by far the best part of banking here is the incredible customer service I receive. They have gone above and beyond to help me meet my needs and goals. It's also just really nice to call your bank and speak to the same person you have been for years!
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February 2022 by Fetia Faggiano
Great Bank but .. the customer service could be better.. Not friendly go out of their way for ya kinda staff...
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October 2021 by Yagna Theja Daggupati
Recently, I took my auto loan from here. The employees here are polite, and assisted me in all ways possible. Unlike bigger banks, it’s easy to contact them on phone for assistance. They gave me the best auto loan rate. People must contact credit unions first for better rates. It also seems like supporting local community. Seems like whole place is run by women which gave me the vibes of women empowerment, that’s one great thing about this bank.I was assisted by Christina, she is polite, quick response, and never got irritated for my silly questions. My case is bit different and new to them, but she handled with ease.
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October 2021 by Christina B.
It's a nice bank but it takes forever for purchases and deposits to post to your account. I transferred some money from another credit union to PFCU 4 days ago so that I would avoid being in the red. Here we are 4 days later and it's still not posted and I am subsequently now in the red. I don't have this issue anywhere else. If you're living paycheck to paycheck, I wouldn't recommend this bank. If you need to know where you stand in your account at that very moment and don't have the luxury of keeping tabs on every purchase, on the hour, you're out of luck. My parents have been members for decades so that's why I stick around but it is incredibly frustrating.
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October 2021 by sean corey
Simply the best bank/credit union I've ever had. Online and Mobile banking apps better than large banks like bank of america.
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June 2021 by Christine Long
I went to pay my mortgage and was treated in the most disrespectful manner by Christina. She was incredibly rude and irritated to even have to take my money. You would think I was asking her for a handout instead. I left feeling stressed, embarrassed and confused. I never saw an employee act like this in all of my life in a professional environment.
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May 2020 by Tammy Siwiec
PFCU has always been professional and kind in my 30 years of being a patron. I have my mortgage through them as well as my vehicle loan because they have the best rates and customer service!
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May 2020 by Molly Fien
Great service, rates and easy to access even during this time of crisis.
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February 2019 by Christina Maley Higley
LOVE LOVE LOVE this bank! Been banking with them since I was a teenager! From basic accounts to a credit card, to line of credit, to a car loan, to a HELOC...I have had a positive experience with it all! Love that they know who I am and have watched my kids grow! My kids love the stickers/attention from tellers and free member ice cream in the summer.
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January 2019 by Christina M.
LOVE LOVE LOVE this bank! Been banking with them since I was a teenager! From basic accounts to a credit card, to line of credit, to a car loan, to a HELOC...I have had a positive experience with it all! Love that they know who I am and have watched my kids grow! My kids love the stickers/attention from tellers and free member ice cream in the summer. Really wish they would consider offering business banking even if just savings and checking accounts for small businesses! I hate that I had to put my business account elsewhere as we grew and needed my finances separate. Would highly recommend them to anyone!
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September 2018 by Lynne Toomey
In taking a home equity loan, they never checked to see if the documents they requested were uploaded into their system. I constantly had to call them and they would tell me they never received them, however, they would then look and the documents were there. This happened several times. Would be hard for me to recommend them.
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March 2018 by Ted Kidd
This may sound misogynistic, but if you call for help and get a woman they bend over backwards to help you. If you get a man they seem mostly interested in getting you off the phone as quickly as possible. Not sure if this is a gender thing or a company culture thing.
