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March 2024 by Sandy White
Excellent selection of clothes. My favorite place to shop. Talbots selection of clothes and styles are wonderful. Service is excellent!
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March 2024 by Melissa Sartain
My son brought me in for Birthday shopping and Sheila helped us. She couldn't have been nicer.
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March 2024 by Bronwyn Niblack
trying to get a hold of talbots on the phone to place an order is the worst system I have ever tried to use! Awful music on hold and waited for 20 minutes before hanging up! Tried again today and the same message over and over again with the same awful music ...still on hold! i am beyond disappointed with Talbot's ordering system. Time to take a look at this system whoever is in charge!Hanging up again as a 15-20 minute wait!
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November 2023 by Lucy Dee
Love the quality and classic style of Talbots. Staff in Pittsford are always friendly and very helpful. The store is clean, well stocked and great displays.
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October 2023 by James W.
Beautiful store with very nice staff, but I was floored by their cost and delay to polish my watch crystal. Three year ago the cost was $15 and the job was done while I wait. Today the cost was $50!! and the wait was two weeks. To polish a crystal! Were they trying to tell me something?
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June 2023 by Jamie H
High-quality clothing! Very pricey unless you hit a sale and find a coupon or sign up for their texts. I shop there because they have a great petite department.
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June 2023 by Jamie Hoffman
High-quality clothing! Very pricey unless you hit a sale and find a coupon or sign up for their texts. I shop there because they have a great petite department.
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February 2023 by Bonnie J
I've shopped here before, and the clerks can be a bit overbearing but at least friendly. Recently though I had a simple return and they were just awful. Tried to avoid me, and then they were very impolite, and couldn't even figure out how to do the return without a big fuss. In the end they got it wrong anyway, and the woman snapped at me "That's what you wanted, isn't it?" Ugh. I get that stores don't want to do returns because the store might get a hit, but this definitely made me not want to shop there anymore.
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February 2023 by C D
It has diminished the clothing quality, which is a shame. Was one of the few places left for good-quality women's clothing
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January 2023 by Katherine Higgins
Possibly the worst customer service experience I’ve ever had. I never write reviews, but this experience was just that awful - the attitude from both clerks was more arrogant, dismissive, and rude than I could have even imagined. I went to return a sweater my mom bought in late November and wore once for about 2 hours before she realized the shoulder seams were off kilter and it was defective. I had her receipt, and explained that she was in the hospital which was why she couldn’t return it. Both sales clerks were incredibly rude, they said it was “obviously worn more than once” (it wasn’t), that it was outside the 60-day return window (it wasn’t), that the sweater was asymmetrical and not defective (it was clearly a defect, when compared to another one they found on the shelf), and the icing on the cake was when the clerk had the gall to tell me that my mother “hasn’t been in the hospital this whole time.” I was honestly aghast when she said that - how would she possibly know?! The other clerk finally instructed the truly awful one to “just do the return.” She literally rolled her eyes and then completed the return in silence, wordlessly handing me the store credit receipt and then immediately turning her back on me. Take your money elsewhere, this company does not deserve loyal customers if this is who they are hiring.
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December 2022 by Sally Gill
I was disappointed that none of the salespeople paid any attention to me!I guess covid has changed their service expectations.
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April 2022 by Erica Kane
Excellent customer service at the Jefferson Road location!!!
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November 2021 by DEBORAH CLARK
They have the nicest salespeople at this store. Always enjoy shopping there.
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August 2021 by Tonya Thomas
Outstanding ❤ Sheila made my shopping experience a pleasure and success! Found just what I was looking for and a few fun extras with her help. Thank you, Talbots for leading the way in quality women's wear in all sizes.
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June 2021 by Maryrita Maier
Great sale and helpful salespeople. I'll be back.
