-
June 2025 by Heather Geiger
The man who works behind the counter went above and beyond for me. He not only helped guide me through my passport renewal application, but also took extra time to take my photo for both my US passport and a Canadian citizenship application; each require different size guidelines. He was patient and professional. I’ll be back.
-
May 2025 by Alpacalotl
Friendly staff!
-
March 2025 by Maria S
I wish to endorse USPS; however, my experiences with the service have been quite disappointing and have continued to deteriorate. I was expecting a package which was delayed a day. The package was then marked as delivered to my mailbox; however, when I checked just three minutes later, it was not there. I called the office and waited on hold for 45 minutes without receiving a response. After taking time off work, I visited the office in person and spoke with the manager. It was a frustrating experience, as there seemed to be no effort made to investigate the situation, such as checking with the driver or reviewing the GPS data. This occurred during a time when there were no other customers present in the office.
-
September 2024 by Hiwa Shareef
I wish I could give a zero stars I swear to god even not deserve a zero stars this is the worst post office and worst service and worst peoples works there
-
September 2024 by Kelly Jeffers
The gentlemen there were extremely helpful when I was trying to mail my passport renewal application. They even identified that the passport photo taken by another post office wouldn't have been accepted and got me a new photo.
-
April 2024 by J B
If I could give zero stars I would. I have had issues with my mail carrier for years-been through 2 mailboxes and I refuse to buy another. The carrier is so lazy that if they can’t reach the box they just leave it open which has caused damage due to weather and loss of mail. I did call the Postmaster and put in a complaint but nothing has changed. Just recently I had a package coming that was one digit different than my address and they returned to sender. You have seen my name and address for years and knew exactly where it was to be delivered, give me a break. What I think is the carrier didn’t want to get out of his truck to walk to the house. They need to get rid of whomever is on my route. They’re are horrible at their job. This review is for the carrier on Monroe Avenue in Pittsford, NY. Specifically close to French Road.
-
April 2023 by Logan
“package couldn’t be delivered because signature was needed”. you literally never even knocked on my door. i was home the entire day, they left my redelivery notice in the mailbox
-
April 2023 by Damon Jeffords
Got my mail last night. Thankfully, it looks like the person dunked it in the mud before putting it in my my box.
-
March 2023 by Marcus Kroll
Always helpful with my complex shipping situations.
-
January 2023 by Jessica C
I love USPS, I always use USPS, and the reason is I grew up using the one on Ayrault. I started working on Monroe Ave, so I drive by this one and stop in occasionally. If it's after-hours, it's no problem! But several times I've needed to talk to someone, they're abrasive, at times insulting, and ultimately unhelpful. I made an art project with some kids to send through the mail, and a man there kept calling me "sweetie" and "sweetheart." I mentioned I work with kids in the city and he joked that there could be anthrax on their work. I hoped he was having an off day, but every time I go in, he's yelling at his female coworkers, bossing them around and interrupting them when they're with patrons. I handed him some bubble mailers full of zines, and he okeyd them all only to have 2 come back with "insufficient postage."This latest problem is that a posty ran over our mailbox. That's fine, accidents happen. But the issue was it was deny deny deny when we brought it to their attention. The Post Master blamed the supervisor, the supervisor blamed the posty, the posty blamed the wind and the neighbors, and eventually the PM blamed us for replacing it before they could (even though they never said they would replace it), said stuff like "well, we're the most trusted government entity, so. ?" Then he blamed other patrons in the past for lying (implying that we were also lying even though we had video evidence that we acquired after the first "maybe it was the wind" convo.) Just an awful experience from a government org in charge of our mail. We're privileged enough that we can afford $60 to replace the box and post and the skills to dig and cement the new one, but it's really disappointing that this office is so dysfunctional to allow this behavior (also we tried calling them several times at the beginning, and they never picked up, and there's no option for voice mail.)I'll keep using USPS, but only after hours and certainly not this one if I have any questions.
-
December 2022 by Lh S.
For the first time ever I took a package were an item which was delivered damaged to file a claim at the Pittsford Palmyra Rd post office. That was my first mistake. I should've known that they don't want to handle such things in person.After a manager was called to come out and "speak with me" ( felt more like to talk at me), he immediately started spinning the box around and said the box wasn't marked fragile and the item could've been packed broken and then sent to me and that neither of us would have any idea whether that was the case or not. I remained calm and told him you realize I'm the receiver, not the sender (it felt like he was blaming me). It was not an expensive item, but it was a hard to replace item that was sent priority so it was insured up to $50. I told him that was all I was looking for and that was when he told me I would have to do it online.it was clear that he was not interested in doing anything to help with the situation. It wasn't so much What he said, but in the manner that he said it and how I felt treated as the customer.
-
May 2022 by Karen M Dumont
Pittsford Post Office...great folks and always helpful and friendly.
-
March 2022 by Susanna Louis
Parking is big so good for that. Service time is OK. I am used to lines that go on and on when coming to USPS. OK one.
-
January 2021 by Irresistible Truth
I come to this post office regularly to mail packages or pick up packages that requires signature.I’ve always had a great experience and I’ve always been treated cordially and professionally.I come here to renew passports for myself and my family and they have been very helpful with that too.Passport day is crazy... get ready for a long line, but the staff at the post office always take it with a great smile, fee cookies and coffe.
-
January 2021 by Stephanie P.
Always great service. And, everyone is pleasant and decent to each other and to customers! I’ve heard of complaints about them chatting & not noticing clients (or worse ignoring them) and of late note wearing masks but I’ve never once experienced such things at this branch!
