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February 2025 by Michael Gjoni
Very dissapointed with the whole process . Someone called me who did not speak english well and was demanding $280. without giving me any information. I asked them to e mail me agreement and when that came it said I owed$140 . Once i signed the agreement I could not get in touch with anyone to ask if i can go to try on differant masks to see which one would be comfortable for me . Next thing I know a box get delivered with the product . So I guess I am on my own to figure everything out.
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February 2025 by Steve Ashe
I've been trying to get in touch with Apria, Plainview, NY for over a week. No one to speak with, no returned calls. Embarrassingly poor customer service - especially for a medical supplies company!!
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January 2025 by Sandi White
Their customer service is less than one star.
Long hold times. I guess they don’t care whether you need your oxygen for breathing!!
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January 2025 by Jon Malat
As a new CPAP user, I was pleasantly surprised and very happy with my experience. After reading some online reviews, I was initially nervous about working with Apria for my CPAP supplies. However, from the moment I called, I was met with excellent service.
I was offered the option of an in-person meeting to review my needs or a phone consultation with a home coach. I spoke with the coach right away, who guided me through some customization options, which I’ve already tried with great success.
Today, I went in for an in-person review to discuss new mask options. I met with Juliet, who was fantastic. She was calm, knowledgeable, and offered helpful suggestions.
Overall, I couldn’t be happier with the service I’ve received so far and look forward to continuing this positive experience.
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January 2025 by Lyda Zissimatos
The staff member that worked with me kind, professional, patient, personable and knowledgeable.
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January 2025 by Thomas Gallagher
Ordered by phone, mask was ready and people were pleasant.
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December 2024 by John Giordano
Ease of ordering supplies.
Associates extremely helpful.
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November 2024 by stacey johnson
This is one of the worst companies.They have been billing me for a cpap machine due to non compliant for one month.(machine malfunction )and refuse to give additional equipment necessary for my sleep apnea.despite my coverage and the insurance company has reached out to them several times with no avail. On the phone line waaayyyyy to long with a lot of incompetent representatives.No follow ups/nothing in regards to helping the patient.They simply don't care...
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November 2024 by Thomas Tittmann
Yesterday, Latoya from the Plainview NY office provided great customer service. I was with a friend at the Arboretum in Great River. She realized that when she drove from NJ, she forgot her CPAP mask. I called Apria and explained the situation and asked Latoya where she might purchase a mask. Latoya did some research and let us know that we could find one at CVS or Walmart. My friend was so relieved. Thanks, Latoya!
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October 2024 by Maria Hernandez
Excellent service
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October 2024 by Jim Cahill
Horrible, horrible customer service. For example, you try to call to confirm your appointment and you need to leave a message and they promise to call you back by the next day. My appointment is for today! Another time I asked why they dont have later hours for service and was told the service person had never heard anyone make that request before. I found that one really hard to believe. You also can't get any real help with your equipment unless you go to meet with them at their office. They only have hours that translate into you needing to take off time from work. The company needs a serious tutorial in customer service. Perhaps they provide the lowest rate for insurance providers but if my equipment is broken, I have trouble reaching them and can't get the issue timely resolved, I don't see any value if Apria's services. Next complaint goes to the insurer to ask that they evaluate the value in Apria as a vendor. If I could give less the one star I would.
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October 2024 by Tyquana Rivers
The customer service is horrible. I can't seem to get someone on the phone to fix the issue I am having but yet, they want me to pay for equipment that I can't use. IT has been at least three weeks now trying to get them to fix this machine. I would give no stars if possible. There has to be another company that does this.
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October 2024 by Christina W.
My husband, with COPD & heart conditions, has been using oxygen since 7/2024. It has been difficult dealing with Apria. You get transferred and have to wait to talk to someone who usually can't solve the problem. Friday afternoon, 10/4/2024 I called billing regarding my current bill which says "This is the amount you owe $146.67. Please pay by 10/13/24." "no Past Due Balance" Joan, in billing in the Oxnard office said I only owed $20.77. She took my credit card information and said there was no outstanding balance left on the account and gave me a confirmation number. Then she said...."oh an amount of $133.62 was sent for collection in September." I said, the bill I have in front of me includes the $133.62 and says it is due by 10/13/24. She had no explanation about the discrepancy. I'm very unhappy that my account was sent to a collection agency. It's my understanding that a client has to be notified before that occurs. I waited again to talk to a supervisor. Abraham B, who said he was a supervisor went on and on for another hour trying to explain how they could send a bill for an amount due several days hence and still have sent the account to collection. He said he would pay the $133.62 with my credit card that he had on file and that by Monday everything would be OK. I said I wanted something in writing and he said he couldn't do that and he couldn't notify the Collection agency. I asked for the name of his supervisor and he said he couldn't give that out.
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September 2024 by Bonnie Sigman
Dealing with Apria was not good. They were supposed to send me a cpap machine and a mask. Aside from the fact that just getting the machine after 3 weeks of diagnosis, they did not send me the mask to be able to use the machine. When I called them to tell them, they told me it must be lost but they cannot do anything until 10 days pass from that day and then they can look to see what happened. I told them it is not a purchase from Amazon, it is a life saving device but they did not care. Luckily my doctor did care and when I told him, he said to come the next day and they gave me a mask and taught me how to use it and how to use the machine which is also something Apria does not do. I have to use them because of Medicare but if you don't have to, don't use Apria.
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September 2024 by kennth ali
Excellent service and fast delivery.
Good communication.
