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January 2024 by charles piazza
Avoid at all cost. The problems started even before I was discharged
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January 2024 by John keating
Equipment use explained in detail.Very satisfied!
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January 2024 by Laurie F.
Every 6 months I put in an order and they send more than there supposed to and then I get a bill and I have to fight every time because they send too much. Then your on the phone for almost an hour and then get disconnected and they don't call you back. I've had enough!!!!!!!
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December 2023 by Scott Tusa
Horrible experience. It took a few phone calls and over 2 weeks to get necessary medical device delivered. Then unauthorized charges were made to my credit card even though my insurance coverage for the device was 100%. They are playing shenanigans with insurance company and customer money. I will be filing a complaint with the NYS Attorney General’s Office.
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November 2023 by Erin O’Brien
Absolutely terrible sending me threatening letters and text messages to pick up equipment that I was still using kept getting transferred to different people and on the phone taking away somebody’s oxygen machine when they’re O2 stat is 77 is completely inhumane terrible company to deal with will never use them again
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November 2023 by Dianna Sorrentino
So frustrating to have to deal with! I currently have a CPAP rental , the Insurance company approved it for 3/8 to 7/1 and seems one day before , lapsed where it was missed . They charged (withdrew from my account) me for that ONE day before that was unauthorized (their error) and said when it posts to my account, they will refund me. Sent the request 2x and has been denied! Now we’re on to the 3rd request and another 7-10 days , which BTW you have to call in between to check since no one will call you. I call 2x weekly and no one can seem to get it together!! When I asked to speak to someone in the department who keeps denying it, seems there is no outside communication other than their own emailing them. They didn’t forget to mention I have a copay. Ok , you will get it in “7-10 “ days !November 17, 2023EDIT: The above has been rectified.Now it’s a new issue…. if you have a choice of companies RUNNNNN.I’ve been trying to dispute a charge since August, I’ve made numerous calls about it and they all said I wasn’t responsible.. yet still continues to be on my bill as of this day. It is a charge of $8.56, I spoke to someone about 2 weeks ago she got an approval to have it removed, told me my balance was $10. I go online to pay and I have an outstanding balance of $48.56. I called up and the girl is telling me it was removed that the $8.56 is a new charge . I never had anything removed!! It’s now turned into a new charge… NO ONE over there knows what the hell they’re doing!! The most incompetent company and so infuriating!! No wonder it has such terrible reviews. I wish I can give it ZERO stars
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November 2023 by Jess
I received the wrong hose for my machine, then had to have the mask replaced, and I am still waiting on both so I can’t currently use my equipment. On top of that, I paid before the equipment shipped, but then received a statement with a totally different amount and a different due date. When I called to inquire I was given a different amount due, making it three different totals and no idea which is correct. When I called and asked a rep which total was valid, she disconnected the call. My payments and recurring charges also do not show on my account and considering I already made a payment and gave a card for recurring payments, I’m feeling very uncomfortable with this company.Update: After leaving the one star review, Apria wanted to “make things right.” I was supposed to receive replacement parts and schedule an in person consultation to make sure everything worked properly. I scheduled a Saturday appointment but when I called to confirm there was a recording that the office was closed. Two separate employees told me they saw no appointment scheduled and that the office was not open on weekends, but now a social media person is trying to convince me all of those other employees were wrong and the office was in fact open. I requested to return my equipment as I am unwilling to deal with the lying and gaslighting any longer. I was originally told that they would refund part of my payment and I had to discuss with another department for the rest. Now they want me to return the equipment but still pay for it. They sent me a hose for the wrong machine and two masks that did not fit, and want me to pay in excess of $300. I don’t think any reasonable person would pay hundreds of dollars for equipment that they could not use. It is also worth noting that every call I’ve made to this company also gets disconnected at least twice before I am able to speak to anyone. I would never deal with this company again and am so unhappy I ever gave them any of my money.
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October 2023 by Blanche Fine
thank you so much for the lightweight walker. It is just what I needed. It did take having my doctor's office fax over the specifications you needed several time s but it finally succeeded for the details you requested. And having it delivered to me was great. So thanks again.
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October 2023 by Shara Hansen
The customer service at Apria are extremely helpful and professional. I'm claustrophobic and I have no problems using this machine and masks like I did with my old CPAP machine. These masks are soft and very comfortable. I have sleep through the night soundly. Thank you so much Apria!
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October 2023 by A- OK
As a first time user, I found the service received from Apria to be informative, courteous and complete. Best of all, I can honestly say that on my first night using the breathing device, I awoke refreshed the following morning.
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October 2023 by Domingos Barros
My experience with is they so bad they send me kit mechine but never send medicine to put inside never recibed liquid for it and no body knows nothing about it this company suck no body whants listen take out this health department
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September 2023 by Flynn Hugh
Very nice sleep product !
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September 2023 by Michael Nuzzi
1. Office is very dirty and smells 2. not helpful at all 3. was billed 155$ when I was told I wasn't going to be without consent 4. no one wanted to help in the office. I would steer clear of this place and choose someone else if its possible.
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September 2023 by john briguglio
Quick to fill my need for CPAP, detail instructions and courteous service
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September 2023 by P M
Machine arrived quickly, but struggling to sleep due to fit and correct setting. It's not logical that something this important doesn't come with a fitting appointment. If I had to do it over, I would have picked a different company that sets up an appointment with a tech who goes over everything with you, helps you figure out the best fit and helps determine which setting is the most appropriate for you like my husband's CPAP provider did. Instead I got a box with the device and instructions to watch a video and figure it out or call if I need more help. If I didn't have my husband who's experienced with this to help me, it would have been returned already. Not impressed and not happy at all.
