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January 2023 by James H.
Excellent.. customer service at the front door to greet you. And ask you if you need assistance. Much better than MCU!!
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November 2022 by Jason Sims
This bank makes it super inconnveient to deposit or withdraw money. The atm is always out of order. It has not been working for weeks and I keep telling them inside.Thats the first problem but the atm is literally on a hill that is super steep and narrow. It is like almost impossible not to beat up your cars' rims.Honestly if their apr on savings was not so high I would not be having any of my money with them. They are truly awful. Not to mention you cant even open an account inside the branch you can only do it online.
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September 2022 by Neil D.
ATM broken now for 3 weeks, no excuses @ "well we are working on getting it fixed "Maybe they are paying out too much interest,lol
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June 2021 by Christine T
ZERO STARS! They have no in person managers who can help you. Their tellers are inept. I did an online bill pay and Capital One incorrectly assigned the routing number. It is THEIR mistake and the funds are missing and they are incapable of tracing funds. BEWARE! No in person reps to help and on the phone they have no authority to do anything. Your money is better placed in a bank with IN PERSON managers. Have been a customer for years but will be taking my money and business elsewhere.
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September 2019 by Gabrielle G.
On September 3, 2019 I paid a balance in full for $3,738.52 On September 10th made a charge of $18.10 and then on September 12th see that my balance is $74.45 and they had charged me an interest charge of $56.35 on an $18.10 balance! I called customer service to ask them to waive that charge since obviously it was for my high balance which I had already made payment in full and it was posted to the account 9 days prior to that interest charge and they told me they were unable to waive it. I then asked to speak with a manager who also claimed they would not be able to remove this charge. I was forced to close my account for something that could've simply been resolved. Obviously Capital One is more concerned with screwing their customers over for a few bucks than keeping a long time customer who always makes their payments on time!
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May 2019 by barbara baumgarten
Call centers are not located in the US I have called three times because of an issue and been connected to the Philippines. They are very nice but struggle in the conversation/ NOT VERY HAPPY
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November 2018 by Andrew C.
This location has been my banking location for a very long time. The service has always been very good with knowledgeable attentive staff at your service. The bank recently remodeled the entire branch with a contemporary flair and the space appears much more airy for a small branch of Cap One. The parking lot can be a bit challenging on weekends. Its best that you choose to walk in for service rather than wait on their outdoor car service which could be slow on weekends.
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December 2017 by Coy P.
The customer service there is horrible. Extremely unprofessional in how they deal with their customers and how they correct their mistakes. They make me think twice about having them manage any of my money.
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May 2017 by Kevin H.
Came Here this morning to withdraw some money. This branch is okay... Has one ATM inside the back & one outside.. Also this bank is small.
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August 2016 by Menuchah Schuman
Very helpful and patient. Highly recommend.
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January 2016 by John Bernaudo
Theresa personal banker was extremely helpful