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January 2024 by William Tabler
I bought my Levante at Maserati Long Island and done all my services at this dealer. Always felt great when I went to the showroom for questions or dropped of my car for service. I'm going to stick with them when purchasing my next car Ferrari Roma!
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January 2024 by Hey Nicole
Terrible customer service im not even gonna get into details because it’s pointless but looking for a new car better off heading to Gold Coast Maserati ? it’s 5 star service over there that is all …..
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November 2023 by Luis De La Cruz
Had a great experience overall with this dealership. I'd been looking for a BMW M4 in a specific spec for some time. After countless visits to BMW dealerships in 3 states I found one which here which was surprising. I didn't know what to expect from a high end dealership. I was met by Andrew S. who was excellent. Very positive and didn't treat me any different even thought I wasn't looking at a $100K+ car. The process was swift and painless. Maggie, the finance manager worked quickly and was concise and a pleasure to chat with. I would certainly keep them in mind for any future purchases or recommendations.
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October 2023 by mauricio martinez
Service can be a lot better. Waited 5 days for my car back after it being flatbedded in for a blowout. Had to call 3 times before someone took care of it. Not what's expected from a high end dealer.
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September 2023 by Stephan S.
This is a follow up to my review of Maserati of Long Island. In short, I contacted the dealership owner Matt McGovern (Maserati of Long Island is part of the McGovern Automotive Group of Newton, MA) who had his right hand, Todd G, contact me to try to resolve the issues. Todd truly handled this the most professional way and ultimately had the car picked up and fixed for the cosmetic damage incurred during my last service. Available nights and days via text, Todd G truly exceeded my expectations in every way and even had the service manager, Julia, send me pics of the car late on a Friday night to show me where the car was stored and how they were handling it. In conclusion, I would recommend Maserati of Long Island who was acquired by McGovern in late 2021 as they truly stood by their product and went out of their ways to resolve my issue. Cannot be happier with the recovery and the professionalism shown by the entire team there.
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August 2023 by Tanzirul Azim
I had an incredibly disappointing experience with this car dealership, and I feel compelled to share my negative review to warn potential customers. My encounter with this dealership while purchasing a 2022 Audi SQ5 Prestige was nothing short of a nightmare.First and foremost, I was completely blindsided by the fact that the Audi SQ5 I purchased was missing several key features that I had anticipated. The dealership conveniently failed to disclose this crucial information during the sales process. This left me feeling deceived and cheated, as I had specifically chosen the Prestige trim for its supposed top-tier features, only to find out later that these features were absent.Furthermore, it's astonishing that the dealership neglected to mention that the vehicle was imported from Canada, resulting in the voiding of the US warranty. This revelation came as a shock to me, as I was under the impression that I was purchasing a one year old car with 16k mileage with a valid factory warranty. To add insult to injury, my local Audi dealership has refused to accept the car as a trade-in due to its Canadian origin and lack of US warranty, leaving me stuck with a vehicle that I can't even trade in for something else.I attempted to communicate my concerns with the General Manager, Shawn, over the course of four weeks. I reached out via phone calls and text messages, desperately seeking some resolution to the mess that I had been thrust into. However, my attempts to contact him were met with complete silence. This level of unresponsiveness and disregard for a customer's concerns is shockingly unprofessional.It's evident that this dealership's practices are not only unscrupulous but also entirely unethical. Selling a car without disclosing missing features and withholding information about its origin and warranty status is a blatant breach of trust. This experience has left me with a vehicle that's not up to my expectations, no warranty, and no support from the dealership.I urge anyone considering doing business with this dealership to be extremely cautious. Their lack of transparency, coupled with their unprofessional behavior, has created a situation that I wouldn't wish upon anyone. Save yourself the frustration, disappointment, and financial loss by steering clear of this establishment.
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September 2022 by Barbara Ganz
I fully understand that Maserati is a fine automobile and that you need to pay a price for this kind of luxury but almost $5000 for yearly service plus brakes. Yes expensive, more than I have ever paid for such service, even for cars similar in cost. But that is bad enough...today I received a notification that I was charged an additional $65 for gas for the loaner. To the best of my knowledge I returned the car with a similar amount of gas to the amount that was there when I picked up the loaner. The $65 is not really the point...it's just a bit chintzy.
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September 2022 by John Starck
I had a great experience purchasing a 2016 GTS convertible. At the time of purchase they were missing a second key. My salesperson told me he would order one. The very next day a suspension light came on the dashboard. I called and again they were great, picked up the car, evaluated and got the light turned off. Dropped the car back to me. All good. The light turned on again a month or so later, I emailed my sales guy and he said no problem - your key is in so set up a service appointment and we will coordinate the key being programmed at the same time. When I finally got a chance to coordinate, the service guy said he knew nothing about the key, asked my sales guy who also said he knew nothing. I was told they would re-order the key and get back to me. That was weeks ago. I emailed again and no response. I even copied/emailed the finance manager on my deal. No response. Not sure how a company can go from great to ghosting me in a few months but that’s what they did. I moved on today and ordered a new key for $800 with programming time with Gold Coast Maserati. They were very responsive and I look forward to having my car serviced there instead.
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March 2022 by Justin Mathew
Worst service and help I have ever received never wants to help unless I shell out money. Back tire was low on air and I asked for it to be filled and was told that I need to replace tire and once I refused to change tire on the spot service manager walked away when wouldn’t even fill my tire for me even after saying I kept fishtailing in the snow never again will I buy a Maserati should have never switched from Mercedes’
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December 2021 by xiaoqian huang
The worst Maserati dealer in the north east. I had a new tire replaced at this dealership three months ago, I found a bulge in the side of my new Pirelli P Zero tire. what kind of quality is this? After I talked to with this dealership, they told me buy another tire. They want to me spend another $500 to buy a new tire for just 3 Tmonths.This is awful. They using very poor quality products to client. This is a very bad Maserati dealership.
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December 2021 by Terry London
This location will tell you whatever you want to hear to sign you up then nail you with an incredibly high return fee if you dont lease another vehicle from them. SCAM!!!!!
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October 2021 by constantinos mihelis
At Ferrari-Maserati of Long Island I am Always treated So Well by Christopher, Jennifer, and the Owners and Whole entire Staff as Well! I Highly recommend Ferrari-Maserati of Long Island to Everyone looking for an Unbelievable Vehicle and Superior Service as Well! Sincerely, Constantinos(Coz) A. Mihelis
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October 2021 by Joseph Salvi
These guys took two days to tell me that the gas cap was loose. They are aloof and unhelpful. Chris told me to have my car towed because the engine light was on. He Could have simply told me to check the gas cap which apparently happens all of the time. After they towed the car from my home in the Hamptons they told me to come and pick it up. I would avoid this outfit if at all possible.
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October 2021 by Keisha Wieboldt
Fantastic experience! They took my car in under very short notice and got it all done by the next day. "Chris" was very knowledgeable as well as an absolute pleasure to work with!! Will definitely do business again. Thanks!!
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September 2021 by Christine Lauria
Maserati of Long Island is a pleasure to work with. The entire team is exceptionally well informed and customer service driven. The service is by far superior to any other dealership I have ever dealt with. Thank you for always making sure my car is in perfect condition.
