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February 2024 by Barry L.
Long story short. I have been buying from this store for about 5 years now. The quality of the furniture is fine. But, if you have a problem with something breaking or find it is damaged after you purchase it, good luck. The customer service is great when they are selling you something. Now, trying to get a product fixed or replaced is another story. I am to the point of contacting the NY State Attorney Generals office . I spent $3000 this last time, and believe me, it will be the last time.
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January 2024 by Kate C
I would 100% recommend this Ashley‘s location to anyone I know! The customer service I received here was above and beyond! I worked with three different sales people on different occasions, as well as the woman at the desk that helped me get signed up for the Ashley‘s credit card and each and every person was wonderful. Two of the salesman that helped me with the purchase of my couch were even wonderful with my four year old son as I dealt with the details of finalizing the sale. My son even said on our way out how much he liked them and how nice they were… and we all know kids will tell you the brutally honest truth! Additionally, after I had left, I called back to add an item to my order and they were incredibly helpful with doing so even though the following day I changed my mind and wanted to change the added item to a different item… Scott was incredibly patient and kind even through my indecisiveness.
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October 2023 by Mike Bond
Nice deals good furniture
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April 2023 by Darrick Taylor
Good Variety
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April 2023 by Hannah Baer
Whoever was working customer service today was so incredibly rude. I had placed on order online and was trying to cancel as we were gifted the piece of furniture just prior (as I should be able to do). I had in the past called to check on a previous order and was provided the same service I was asking for today. “I can’t do that!” Was the response I got in a tone that portrayed that I was supposed to know that which if that were the case I wouldn’t have called. To my confusion why it wasn’t able to be done this time was presumably the reason for her attitude. Each time I tried to explain the situation and how I actually was trying to NOT be inconvenient, she interrupted and told me “well I mean I guess we should know if we like something before we buy it.” How incredibly rude!! I am in customer service as well, and this is NOT how you treat people. Get better employees.
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November 2022 by Tommy Rockwood
It's not Ashley's on that section it's a antique store and I enjoyed it a lot of interesting stuff
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Went in for the first time, very nice. The young lady that works the store was very pleasant.
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March 2022 by Lisa Pulsifer
I called the night before, desperate for a lift chair for my father who has Alzheimers, and broke his hip. We needed it ASAP! I talked to Scott. He completely understood and advised me of what we could get quickly. I drove there the next morning. He actually came in early, to make sure we could get the chair purchased AND DELIVERED the same day! He was amazing!! The girls at the desk were so kind as well. I met the delivery guys at my parents house and they were quick, efficient, knowledgeable, and so very kind! They made sure everything was right before they left, and on the way out the door they noticed I was trying to load the old chairs into my truck. They took over and did it for me!!! These guys need a raise!!! 4hank you for an amazing experience!!!
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January 2022 by Steve D.
Our situation was unfortunate - The staff at Ashley's was mostly pleasant during the sales process. We purchased the guardsman plan at the recommendation of the salesman, who assured the ease of replacement of the product if damaged. A simple cursory search of Guardsman will tell you everything you need to know about that unethical and deplorable company, but it is not what this review is about. After reaching out to Ashley's for replacement, they NOW indicated how difficult it would be getting anything approved through Guardsman, and that we had to stay aggressive with them to get anything done. In the end, Guardsman made an offer to us - keep the damaged furniture and receive a payment of $800 or receive store credit in the amount of $2,800 to use towards comparable furniture replacement as the furniture we had purchased was unavailable. This process took months to achieve. We accepted the store credit and contacted Ashley's Furniture Homestore, in Plattsburgh, who assisted us with our replacement purchase and finalized the transaction - indicating to contact them in a few weeks to determine a better idea of delivery timeframe. A few days later, we received an email from Guardsman indicating they had made an error in our "adjustment" for our replacement furniture and had reduced our "available credit" by nearly $1,000. A game of pass the blame ensued and in the end Ashley's Furniture of Plattsburgh manager "Sam" contacted us advising there was "nothing he could do" to help us and that even though the transaction was completed already, they would have no choice but to cancel our order without us paying the difference ourselves and have us start over in the selection process. Yes, we were asking for concession / accommodation from Ashley's based on the circumstance, not in the full amount as that was unrealistic, but a good faith effort on their part perhaps - even a fraction of sincerity and effort would have sufficed, however, during the conversation there was little empathy over the situation, and although he did admit that our local Ashley's Furniture of Plattsburgh is a relatively small family business, he did not seem to care what we thought of the situation or the resolution, to the extent that he laughed as he hung up the phone over our indication that we would be presenting the facts of our encounter to our friends and family (not that it would make a difference anyway)... Another local business, that during a time when shopping local should mean something, makes the continued mistake of lacking candor, lacking customer service, and remaining unsympathetic to the customer, will ultimately come full circle to yet another local business closure. Because we couldn't afford to lose our entire investment (offered in store credit), we completed our purchase and paid out of pocket. Our recommendation, take your business elsewhere, where genuine customer service may still exist.
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December 2021 by Jessica Buchanan
My family has been long time Ashley's customers, and have not been disappointed to date. We have purchased a bed frame, 2 mattresses, recliner, and 2 couches. The quality is good, and pricing is fair. The overall experience goes from good to great with the wonderful sales team. They are knowledgeable and easy to talk to. We will continue to do business at the plattsburgh location whenever we are in need of furniture.
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November 2021 by Cheryl Northrop
Great furniture ideas for your home the staff were very friendly.
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September 2021 by mpmp
They definitely have all kinds of furniture and a lot of it.
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August 2021 by Karen Ricketson
I order a chair for my living room in March & still haven't received! Plus I had to pay in full to order not just a deposit!
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June 2021 by John Adams
They have a huge showroom with all types of furniture. The staff is very friendly and the service was great. I'm a repeat customer.
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June 2021 by Raven Wilson
Friendly staff, not too pushy. Gave realistic choices/options for budget and size/space allowance
