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September 2023 by Laura Slatkin
I've rented from this Budget location (Plattsburgh airport) many times and am giving it 5 stars now simply because of one extremely helpful agent, Patrick, who is efficient, courteous, knowledgeable, and courteous. He's the person to see, if you rent from this site.
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May 2023 by Amy Dailey
Asked for a 4 wheel drive and paid considerably more to secure one. Got to the car and it was just a large SUV with front wheel drive. Went back and asked them to correct. Both ladies at desk were EXTREMELY rude, but were friendly during the initial transaction. It was definitely because I had an issue I wanted corrected. Mgr finally came out put us in a smaller 4X4 and said he'd refund me $75 for the difference. I was fine with that. Went to turn in the car and the attendant said it was already checked in. She said, don't worry I'll get it taken care of and email you the receipt. Never got a receipt but got a text saying, "Car Returned". Got my credit card statement and I was charged $196 above what I should have been. Now they are saying we returned the care an hour to late and that costs $168. I will NEVER do business through Budget again.
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March 2023 by stevbl008
I was there returning a car for a friend. The staff were quite friendly and helpful.
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May 2022 by Michael Lilledahl
Very fast and very helpful. I was in my rental car and driving Off in less than 10 minutes. Car was clean. ??
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June 2021 by Orville Elliston
Smooth process.... No issues
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May 2021 by RNGesus94
Absolutely a rip off paid 308 for a car for 3 days pre-paid online got there they took a deposit which goes against their policy and then charged me 608$ after I dropped it off for a total of 916$ with no explanation to why they charged me another 608$
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February 2021 by buffalo bones1100
Full scale service even though I didn't get the vehicle
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November 2019 by david owitz
Very nice and friendly service
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September 2019 by Gerri Lambert
My granddaughter rented a car from Budget. When she booked it she was told it was $300 for the 8 days. When she went to pick it up in Plattsburgh she had to have her grandfather pick her up because her bank account was short due to an ATM malfunction and the bank didn't open until Monday. (She arrived in Plattsburgh on a Sunday) . She had the $300 in cash but had to use our card to pay. The rental agent online didn't charge her for being under 25 and the agent in Plattsburgh said that would be another $350 dollars. So, she paid $650. My bank card was just charged $691.74. It turns out she should have been charged $35 a day for being under 25. That would be only $280 . She did fill the gas tank before she brought it back. According to my calculations, she was overcharged $111.47. Way to make money Budget. We're getting paperwork together to file a complaint with Better Business Bureau and Attorney General's Office.
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May 2019 by Richard Sabourin
Sucks. Tried to make me pay for something that I wasn't responsible for. Budget never again. Enterprise is my gig.
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January 2019 by Farah Gaston
I rented this car for 3 days and the price was decent enough. I requested a sedan and got a ford escort which was ok but no leg room for anyone taller than 5’2. The guy at the front was nice enough but didn’t know if the car had a gps or not and it did so I had to prepay for a GPS $100 for 3 days then I had to go return the GPS but of course that doesn’t get returned to your account as fast as they take it out.. 7-10 business days to be exact. Went to return the car and no one is there to guide me. So I had to fumble for a good 20 minutes... so that made me late and I got chared $44.65 late fee... the daily rental was only $52.00 so I could’ve rented the damn thing for another day... I called and they said the charges are valid... more like robbery. Make sure you return your car at least 30 minutes before it’s due or else they will charge you bs fees.
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December 2018 by Trevor Jeror
Prices shouldn't fluxuate like they do but other than that I have no complaint
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June 2018 by G Mourad
This location does not answer phone calls, we always get transferred to the national office. Start picking up your line, you can't be that busy at this location!
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June 2018 by Farah Zamor
I rented this car for 3 days and the price was decent enough. I requested a sedan and got a ford escort which was ok but no leg room for anyone taller than 5'2. The guy at the front was nice enough but didn't know if the car had a gps or not and it did so I had to prepay for a GPS $100 for 3 days then I had to go return the GPS but of course that doesn't get returned to your account as fast as they take it out.. 7-10 business days to be exact. Went to return the car and no one is there to guide me. So I had to fumble for a good 20 minutes... so that made me late and I got chared $44.65 late fee... the daily rental was only $52.00 so I could've rented the damn thing for another day... I called and they said the charges are valid... more like robbery. Make sure you return your car at least 30 minutes before it's due or else they will charge you bs fees.
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June 2018 by Vagelis Kiriakopoulos
I rented a car from JFK and drove to PLATTSBURG INTERNATIONAL AIRPORT. For these 6 hours I was charged 256$.... The surprise came the next day when I saw in my account a 343$ penalty -charge FOR SMOKING, as Budget claims.... The truth is ...THAT I HAVE NEVER SMOKED IN MY LIFE.... After contacting Budget they removed the penalty after 4 DAYS... Meanwhile 2 of my payments almost bounced... I contact Budget again-on 2nd of June- to see if they can do something for the inconvinience ,insult and lying to the customer... The answer was ...''but Sir ,we returned your money back....''(the 343$)... They did NOTHING MORE SHAME ON THEM From a big company like Budget I would expect more...