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August 2023 by Michael Rostak
Basically accused of me trying to cash a check that they thought I stole and they said they thought it said Michelle when my name is Michael. Also they looked up my account when they told me they couldn't cash my NY state star check to double check if I was lying…they treated me like criminal and embarrassed me….and refused to see my id! The service is horrible very unprofessional….
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October 2022 by LJ CROWN
Loan officer, not overly friendly. Tellers, a bit more. Good rate for the loan. ?
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November 2020 by michael cartee
Service is poor and rude as a company all together. My girl friend pulled money out of the atm during off hours was shorted 34 dollars from the money she pulled out of her account. we called explaining the situation right after the situation happened not even 10 minutes went by still in the their parking lot. She left a message and a number explaining it and waited for a call. when they called their representative was beyond rude making unprofessional remarks. "At least you put something in your pocket." Like that is her own money she worked hard for and needed and you took that from her. I say take your money else where. At least when problems happen other companies are respectful.
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August 2019 by Mark Davis
Slow and poor service.
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January 2019 by Bern G
I’m a new customer for an auto loan and was very pleased with the experience and customer introduction to DFCU. However, I was really surprised to learn the limited options available to pay back the loan. Payment book coupons was the first option presented but isn’t something I have used since my first car in the 1980s. Billpay through an external Bank is available but requires a cooordination of hops through accounts to pay the loan. Too many potential points of failure for this option and wasn’t recommended. Mobile deposit is a service in their “app” but won’t work with a savings account that was created. There also is NO WAY to link external banking accounts to autopay electronically each month.
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August 2017 by LessStress MoreZen
I love this credit union! I have been a member for over 4 years and have received the best service throughout those years. I look forward to a long and beneficial relationship.
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April 2017 by Randy Pulsifer
Friendly, fast, competent tellers. Always smiling, always willing to help. Coin counting machine in the main area.
