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September 2023 by Thad Van Ness
I brought my car there for some idle issues. Kent the owner diagnosed the issue promptly and had my car running like new in no time. When he gave me the invoice, I was surprised at how reasonable the repair was..... HIGHY RECOMEND!!
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May 2023 by Kathy G.
Don't believe the negative reviews!! These guys are great from start to finish. I just moved to the area after having my car serviced in Albany for a few years and didn't think I would have to find someone to service my car a month after moving up here from Saratoga. I have a 2014 BMW 535D and knew after reading bimmerpost that a busted clockspring was likely the issue for the driver restraint system malfunction error. Called and stopped in to assess and we chatted that the symptoms lined up to exactly that. Part was ordered, dropped off the car and it's like brand new. If you do your homework, there are no surprises and they happily educated me on how exactly the clockspring functions, so I learned a few things in the process. Why drive across the lake when you have European Autohaus in your backyard??
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November 2022 by Chris Moquin
Always had a good experience with European auto. Great people, honest work, price is a little steep for some, but the work is always done well from my past experience which is what matters most. Kent is a good guy to work with and all of his co workers are skilled and know what they are doing. Very rare to find in upstate NY
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October 2022 by Margo Beyer
I have the very good fortune (as the result of extensive research) to have "found" European Autohaus. Kent, the owner, is extremely honest and fair when it comes to any repair recommendations & required preventative maintenance, with regards to my Mini Cooper. My areas of expertise do not pertain to automobiles. I need to be able to rely on knowledgeable people ~ whom I trust; which I can comfortably do so, at EAh. The feeling I get when I leave the shop is utter satisfaction; knowing that the 'job' has been well done and that my safety is taken care of. I never worry that my car will breakdown or that it won't start. That feeling has tremendous valueThank you Kent for providing such a fantastic service to the community
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June 2022 by Kent Becker
OVER 20 YEARS OF BUSINESS AND 15000 INVOICES WE WOULD LIKE TO THANK OUR CUSTOMER FOR THERE BUSINESS. IT SEEMS THE KEY BOARD WARRIORS CAN BE SHAMELESS BUT SORRY THEY FEEL LIKE THAT BUT NOT EVERYONE CAN NOT BE MADE HAPPY, WE TRY ARE BEST TO TREAT EVERYONE THE SAME, WITH INTEGRITY AND TO THE BEST OF OUR ABILITY. THANKS AGAIN FEEL FREE TO STOP IN.
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November 2021 by Hillary Hungerford
Horrible. Was charged over $1700 on my sons car to have not one part replaced. That was 15 hours of labor and car still not fixed. Would not call us back or give any information. Never go.
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October 2021 by Marc Recore
The only place that would charge a customer as much as possible for no work being done at all.I guess Ken needed to make up for lost business from covid or just in general.240.00$ for an estimate,NO WORK at all, lol.Fortunately another well known and respected garage in Plattsburgh located by charter spectrum,gave a FREE estimate, and actually did a complete excellent job for a great price.
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September 2021 by Jessica Alger
doesn't call when parts don't come in, doesn't call when they break parts. I had to call each time. goes in for one code, comes out with 13!!! leaves a part broken without saying anything. originally says car is fixed, but when picking up, it "oh, it still doing the same thing"
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January 2021 by Mark Zschoche
The staff is always friendly and helpful. Always willing to answer my questions. They do great work and get the job done as planned on time (barring any things outside of their control). I would recommend European Autohaus.
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January 2021 by Kathleen Carey
Kent Becker and the automechanics at European Autohaus are knowledgeable, resourceful and courteous The team will work hard to solve any problems as quickly and efficiently as possible In my latest experience the team went way above and beyond to get my car back to me I highly recommend this business Kathleen
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December 2020 by Terry Chabot
I am so disgusted with my experience at European Autohaus I have included photographic evidence proving the outlandish, manipulative, cheating tactics of owner/operator Kent Becker. On 07/01/2020 I brought my 2011 BMW X5 50I to European Autohaus for a diagnostic related to a constant misfire on one cylinder, lets keep in mind this vehicle retails for $75 to $100 thousand dollars when new. Kent instructed a tech, or performed himself, a hobbyist mechanic procedure to determine which cylinder is misfiring (swapping spark plugs and coil packs to other cylinders to see if the misfire moves from one cylinder to another) Additionally Kent/tech tested one spark plug for spark. Lastly Kent or tech compression tested one cylinder. His report conclusively stated that my vehicle has a valve related issue, may it be Carbon/Sludge buildup or actual physical damage to the valves. Any further diagnosis would require engine REMOVAL. He quoted a MINIMUM of $5,000.00. The cost of this current invoice is $933.72 (see photos) After conversing with Kent his suggestion is to list my vehicle for sale at the price of $1,000.00 and if I got $600 to take it and RUN, RUN FAST!! (One headlight used is selling for $750.00 on eBay) I trusted Kent and paid the invoice. Almost forgot, now my vehicle is misfiring violently on 3 to 4 different cylinders and is barley drivable. Weary of this report, I had a second shop diagnose my vehicle. This is where the fun starts. 3 hours after dropping my vehicle off, I received a call from second shop. All spark plugs and coil packs had to be replaced for any further diagnosis, however the tech stated it is extremely unlikely that I will still have a misfire. I can pick up car as is for $99.00 or have the repair performed for a total of $811.00 I told the tech to go ahead with the repair. 3 days later I received a call from second shop. I am all set! no more misfire no more engine lights, the car is running fantastic. As promised the invoice is $811.00 plus tax. I immediately picked up my now inspected X5 and drove to Manhattan the same day, flawless NO issues of any kind. My son took it to New Hampshire 2 days later, trailer in tow, 450 miles round trip absolutely perfect. I could go on and on. I could express more detail regarding Kents behavior that would make your stomach curl. In 2019 I brought my X5 to Kent for a coolant leak he admittedly was unable to fix, but still charged me in excess of $1800.00 I suggest viewing submitted photos for this review. Kent manipulated, cheated, lied, and conned me just for a few thousand dollars, DO NOT become his next mark. Want to talk to me about this?
[email protected] Kent, may god have mercy for your develish ways, I pray for you.
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December 2020 by Neil Andrew
Kent was able to get the car in and repaired after it broke down.
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December 2020 by Walter White
Awful service. used car salesmen tactics and a sense I was being fed B.S I left and will not be back.
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November 2020 by William Neal-Eccles
Good work at a fair price. Timely in and out for repairs.
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October 2020 by Heidi South
As a woman, I will not be returning to this garage. They gave me a huge estimate and when they figured out I didn't have the money to fix it, they offered me next to nothing to buy it from me. Nice try, clown.
