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March 2024 by Eugene Ashline
Stay away. Said I had emerald advance I didn’t have. Told it was from 2008. I dealt with them for over a week and half when they took the money out of taxes. Then magically a form from 2009 appears and was told my current address is listed on it. Well I didn’t move here until 2019. I can’t wait to see this form. Be negative stars if possible. Neither of the company’s were very helpful. Don’t bother giving me the sorry for your experience and giving me a call center number which is useless.
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March 2024 by Rivers Edge
H&R Block Plattsburgh, NY is The BEST!!! Carl King is super quick and makes tax return time so easy to sign, file & pay - no mess! No "Clean up in aisle 7" I never have to worry and that is priceless.
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February 2024 by Tara Cohen
Quick and easy but very pricey
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February 2024 by Luster Griffin
H&R BLOCK is the best at doing taxes, I recommend everybody to go there and get their taxes done.
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April 2023 by Debra Wirag
After using them for 35 years, this year I had to contact them 3 times before they released my returns to State and Federal. I called twice asking about my returns, then went to the office before they released the returns, 3 weeks after the forms were completed. I have used the Plattsburgh office for the past 6 years and will not be using them again.
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March 2023 by MB Taylor
Using H & R Block to do our taxes was the best decision we ever made. They're fast and knowledgeable and make the whole process stress free.
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March 2023 by Kallysta Rabatoy
My parents have went here for over 20 years with Mr. Brown and have never had a problem. My sister and I went for the first time by ourselves this year with high hopes and we were completely let down by the unprofessionalism in that office. I’m not sure if it was because we were young or what but they have lost our business and my parents as well. I want to say our tax preparer Barbara was professional and felt completely embarrassed for us I could tell. It was snowing today and the office decided they were going to close early. We were in the middle of our appointment when an older woman that worked there came and interrupted our appointment and asked if we were paying out of pocket or out of our refund. Barbara and I had to tell her TWICE we wanted to pay out of pocket. She said that made her sad and made sure to imply it was inconvenient and say they wanted to close their POS system so they could leave early. The whole rest of the appointment all we heard was loud screaming and giggling and even Barbara said they sounded like school girls. Once our appointment was done we walked out to the lobby where all the workers were at the desk waiting for us. One worker was in her socks. They asked for our cards and were rude and rushing us. We go to leave and my sister and I bump into each other at the door because they locked it to leave faster. I have never ever experienced such unprofessionalism in my entire life. I don’t know if it was because we were the only people in there and young but it was unacceptable. I refuse to go somewhere where the office staff act like clowns and make me feel unwanted there as a paying customer.
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February 2023 by Deanna Zagres
Serina Agoney at the Plattsburgh location is the absolute best! She made the process of filing taxes more bearable, she's attentive and answered all of our questions. She was very professional and we look forward to seeing her again next year!
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February 2023 by A Lmhc
Best tax experience ever!! Would definitely recommend and will never go elsewhere.
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February 2023 by Jessica Jean Breyette
Pleasant and always great service
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January 2023 by Moran Michael
I can't say much about the employees but as a business, they didn't save me anything and charged way more than they should.
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June 2022 by Emily Latour
I have used H& R Block for several years. I have come to rely on them for my personal and small business tax returns. I have had only one issue and it was taken care of promptly, and professionally.
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May 2022 by Roseanne Menard
We have worked with Carl for years. He is amazing.
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May 2022 by clyde doty
Tammie was very well informed with tax laws and a very nice person.
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April 2022 by Peter LaHart
Loved to see the puppy that was a little social greeter. Plus the Ladies were very nice and took pride in there jobs. The man who was supposed to do my taxes took a walk in, so thankfully one of the ladies did my taxes when she finished her client.
