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February 2024 by John Dudley
Great service help me find a necklace for my moms birthday very helpful
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January 2024 by David
Worst experience ever! Once they take your money they suddenly don’t care. On December 16th, I purchased an engagement ring and got the wedding wrap at the same time, because they were on sale. I had them sent out for sizing and specifically said to make sure they don’t get soldered together. The woman literally said “I’ll package them as separate rings to be sized only, so there won’t be any mix up.” When I went to pick them up, on December 30th, I couldn’t believe they came back soldered together. I was told “Sorry, mistakes happen”. But it was more than just a mistake. They had to be sent back because you can’t give a full wedding set as an engagement ring. Now I was going to miss the day I was going to propose. A day I had picked out for almost a full year, So that was ruined. I finally got notified the rings were back on January 9th. Nothing to even compensate for the terrible experience knowing I still need a wedding band and have had an account with them for around 25 years. An account that is paid off in full, including these rings. Then, to top it off, as we were leaving the store, the woman yells out “Sorry we ruined your special day” in front of everyone. I think that should be their new slogan. We still need a wedding band and some earrings, but I think I’ll be looking for a company with better manners and better customer service.
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October 2023 by Damian Angradi
Sierra and team were knowledgeable and so friendly. I'm definitely coming back for the holidays!
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October 2023 by Stacie Chapman
Leigh Ann was very helpful and sweet with my ring inspection at the Plattsburgh Kay Jewelers. Thank you!
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August 2023 by Debra Lynch
Wonderful service! Staff very polite and friendly.
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July 2023 by Austin Bradish
Leighann and seriaa were so helpful. They both have such great attitudes every single time I come in and usually when I come in I am not in the greatest of moods due to the fact, I’m usually turning in a necklace that has broken to get fixed, but they provide great customer service every time.
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July 2023 by Mary Levasseur
Super awesome staff, Marissa helped answer the questions I had and was so very nice !
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July 2023 by mike jolicoeur
Rachael was of great assistance. Keep up the good work. Thank you
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May 2023 by Obadiah Steffen
Sierra and her team was the best! They were very patient with all my requests in making the perfect custom engagement ring. Thank you Kay.
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May 2023 by Geneviève Lacharité
Great service!Leighann is amazing!!
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April 2023 by Norma Barber
Today I was helped with a very special, important and sentimental request concerning my mother's original wedding band set. Lee helped me through everything, answering all my questions and being so kind and generous with her time and knowledge. It was such a good experience, I can't say enough about the care & attention she gave me. Thank you so much Lee!! I truly appreciate everything!!
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April 2023 by Kayla Hance
Great experience! I’ll be back for sure!
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April 2023 by Kirsten Darrah
Great service leann was super nice
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March 2023 by Travynn Ippolito
Very knowledgeable staff! I was greeted immediately and helped as soon as somebody was available. 10/10 would and do recommend to any and everyone.
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March 2023 by Kaylen Royer
Sierra and marissa are great they helped me pick out the best and affordable gift for my gf in the time of need and included their own ideas to make the gift better
