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January 2024 by Daniel Anderson-Bruno
Nothing bad to say here. Second time I have gotten a trailer from Plattsburgh RV. The staff is more than friendly and understanding of what I was trying to get out of this experience. They made it super easy and worked around my schedule to drop off and bring home my new one.
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January 2024 by douglas walker
I was caught between the rock and a hard place. If not for the RV Store I would have been what some call homeless. They made things happen and in a very timely manner. Thank you so much.
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December 2023 by Dave W.
I Waited a long time to write this as I was trying to give them a chance but now I am just fed up, My new camper came with a ton of problems and most should have been caught in set up and walkthrough as a new camper owner I was expecting this and knowledgeable guides, The stable jack was bent the fridge door latch was improper because the frame was not set right and broke after it's the first use, the spare tire was the wrong one so when I had to use it I could not. Building of the unit I cannot blame them for and all work was under warranty but a lot of things should have been caught before pick up. The guy had no knowledge of the solar system and could not answer questions I had. I had to bring the unit back at least 6 times for warranty work which was done however they have a deep phony of returning calls or calling you back to update you or tell you work has been done, after trip #6 work was still not completed and the work that was was sloppy and messy caulking splattered on the child's finger painted it all over it or wiped the excess off wherever leaving smears of caulking all over, Still did not fix an issue that was written on the work order. I was never told the work was completed as I was promised I would get a call back In the six times I had service done all under warranty I never received the promised call back. My advice is to make sure and double check EVERYTHING was done correctly as it is hit or miss some things I had to get refixed as they were not done correctly or they did the cheapest simplest thing they could instead of taking the time to do it right the first time, IE straightening a bent jack screw instead of just replacing it, or fixing the frame instead of just replacing the handle that does not fix the issue. It just seems they do not pay attention to detail by not reading the full work order and miscommunication simple fixes if they just slow down. The staff is friendly enough they just need some training on what they sell and slow down, I get it is busy and staffing could be better but still no excuse. they can do better.
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December 2023 by J & S Salazar
Laurie Marvin and John LaBarge provided excellent customer service. Laurie was working with us for several months in search of the perfect camper. Laurie was dilligent and followed up with us often. Laurie found a travel trailer that fit our criteria. John was easy to work with and thoroughly explained all the paperwork. Many thanks to Laurie and John!
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October 2023 by kim myers
This was our second camper we bought from Plattsburgh RV store . Laurie listen to our needs and found us the perfect camper. We were very happy with everyone that helped us find our new home away from home .
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September 2023 by Robert Guynup
I have visited this store twice to inquire about parts for my RV. It seems they are not interested in my business because I did not purchase my RV from them.Fair warning.... their Propane pricing is disgraceful. No matter the amount purchased they charge for full tank even if its only a few gallons.
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September 2023 by Bart Ellsworth
Gave us great advice, thanks!
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July 2023 by April MR
My mother bought a camper from here not to long ago. The radio don't work and it's leaking from the ceiling some where. She has call and told someone about it and they said they be up sometime during the week and never showed about 3 times. All they keep on saying is we don't have enough staff right now. Ok, if you don't have enough staff don't say we will have someone come take a look at it and not show 3 times. I have begged my mom not to get a camper here because they don't go on for what they say. I bought a camper from this place and they said they would fix it and never did we had to go elsewhere to do so. Not to mention we only had a 30 day warranty and they by past it and we got sorry we can't do nother its past your warranty. Um excuse me i been calling use and nothing. I just don't want my mom going through the same thing for how much anyone pays for a camper now. Its just not right.
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July 2023 by George Barlow
My wife, and I were looking to purchase a camper, when we walked in we were greeted by a very nice young man named Lincoln.He instantly took us in to his work area, and asked us what we may be looking for. After the info was gathered he took us on a tour , and showed us all that he felt was the best fit for us.There was àbsoultley no pressure to make a definite decision or push us in any way.He answered all of our questions, with total confidence. After we made our decision we were taken to Andrew who was the finance king. And we are happy to say we were approved and now own a beautiful camper.I highly recommend this business for all your RV needs.Sincerely George Barlow
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June 2023 by gail morris
Let me begin by saying Rodney, at Plattsburgh RV Store, was an amazing help to us.A tree branch fell and created damage to the roof of our RV. We called Plattsburgh RV and spoke to Rodney about our problem. He provided all the information to guide us through the process. Rodney gave us an estimate, provided affordable storage, met with the adjustor, keeping us informed at every step of the way.Rodney was informative, compassionate and gave us the recommendations we needed. It took months for the insurance company to finalize the claim. Plattsburgh RV Store, Momonts, was patient though the long process and worked with all involved. They went above and beyond our expectations.We highly recommend Plattsburgh RV to anyone interested in purchasing or needing repairs.A special shout out to thank Rodney for his invaluable support.
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May 2023 by Mike Baire
I’ve had very mixed experiences here. The people in the store have always been very friendly & helpful however that’s where it ends. I’ve tried in the past but been unsuccessful in dealing with them on new camper purchases. I was pushed to Albany to purchase my last 2 campers. Their service dept in my opinion is terrible. I most recently spoke to them about an issue I had and when they asked and were told I did not purchase my camper there the helpfulness ended & I was told I would be called back the next day to schedule an appointment.That was 10 days ago & still no call back. Terrible way to run a business.
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November 2022 by Jeff Trainor
Great service department. Got us in and out quickly so we didn't need to leave camper, requiring second trip to Plattsburgh from Vermont.
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November 2022 by ADKR KV
I store my vehicle here during the off-season. They make it very easy and affordable.
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October 2022 by Cheyenne Primo
Thank you Greg and Dusti for the amazing experience. We are so happy with our camper !
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October 2022 by Gerald Beggs
We enjoyed looking at the new campers !