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August 2023 by Lori Kulevich
I rented a van to move my daughter to college. I received confirmations of our pickup a few days prior to pickup and in spite of this the day I arrived to pickup the van they informed me they didn’t have a van. They could only offer me a 16 ft truck which was too large. We spoke with 2-3 Penske customer service reps and after 1 hour we determined the closest Penske van was 3 hours south of us. There is zero communication between Penske and Taylor Rental. When we entered Taylor Rental there was already a customer who was being told their two truck they rented were not available even though they also confirmed the day before. The Taylor Rental rep said this has been the 4th or 5th customer that didn’t get their vehicle. In speaking with multiple Penske reps it was clear they had no grasp of where their vehicles were and if they were available. We eventually gave up on using Penske and went to Uhaul. My mistake was giving Penske a try. We were perfectly happy with Uhaul where they were pleasant, quick and got us what we needed within an hour.
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September 2018 by Steve Surdhar
Looks for another place. It's better to go to Vermont than here
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December 2017 by Laurene Benson
It got me to Oklahoma from Upstate New York, but they charge about $650.00 just for dropping the truck off in another state that's not counting millage and insurance!!!
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August 2017 by Chaim Teitlebaum
Really easy to deal with!
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July 2015 by Michael Drummond
I'd look elsewhere if you're interested in a truck. They canceled my month-old reservation the same day I went to pick up the truck, completely mucking up my move. "Mike" at Taylor Rental/Penske was cordial but not the least bit interested in helping me get my truck -- he told me to call Albany if I didn't like it to see if they could get me a truck. (In other words, he wanted me to do his job for him). Paul at Pellerin (working for a rival truck rental company -- you know the one), on the other hand, came in on Sunday morning to rent me a truck, and comped me extra mileage and furniture pads, too. THAT'S customer service, and it was night-and-day compared to what I got from the yellow truck guys at Taylor Rental.
