The CVS in Pleasant Valley is a busy pharmacy where the staff is generally described as very friendly, helpful, nice, and working hard. Customers report quick and pleasant visits for prescriptions, with medications sometimes ready in 15 minutes. The store offers pharmacy services, health and wellness items, personal care products, and pet toys, with many locations open seven days a week, though this particular one is noted as closed on Sundays. It provides options for savings through weekly deals and the ExtraCare rewards program. However, there are significant criticisms. The website is frequently cited as not working properly, making online prescription management annoying and a hassle. Customers report long hold times of at least 15 minutes when calling. Furthermore, some staff members are noted as not knowing about products in the store, often saying items are not available when they can be found with a longer search. Despite these issues with the website, phone service, and some product knowledge, many customers find the employees helpful enough to prefer this location over others.
This store (as well as the store in Red Hook) have made a 180 turnaround in the last 6 months. Before, you could hardly get an Rx filled and the staffing was very minimal. Things have clearly changed as both locations are much more accessible for our needs.
December 2023
Gee we don’t have your extremely common blood pressure med in stock. We will order, don’t know when it will be there and when it is the pharm is rude, asks if im allergic to a med, and doesn’t bother to explain blue pill dispensed to a blue dye allergic customer. Too much work for less than an hour after opening for... read full comment
November 2023
I went in to check what meds were being renewed during morning hours last week, talked to staff. 2 meds were in process and one would be ready in 15 minutes. I shopped a little while waiting. All 3 meds were ready in less than 15 minutes. Quick, pleasant, helpful visit in Pleasant Valley CVS.
